HOTEL SALES COORDINATOR/LEAD CATCHER

Location: JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA

Belong

• Be a part of an inclusive environment

• Be your authentic self

• Be a part of something bigger than you

• Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Hourly

Schedule: Full-Time

Position Type: N-Management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!

Build and assign incoming leads by the sales deployment SOP. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, addendums, turnovers, site inspection resumes, etc.). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, and special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and compliant with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs professionally, positively, and timely.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Communication

• Speak to guests and co-workers using clear, appropriate, and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller’s name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

Sales

• Build and assign incoming leads by the sales deployment SOP.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, copying, etc.)
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, addendums, turnovers, site inspection resumes, etc.).

Education: High school diploma/G.E.D. equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience is required.

License: N/A

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Marquis Miami

Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/

Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottMarquisMiami/

Twitter: https://twitter.com/jwmm_miami?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/

Boulud Sud Miami

Website: https://www.bouludsud.com/miami/

Instagram: https://www.instagram.com/BouludSudMiami/

Facebook: https://www.facebook.com/BouludSudMiami/

Twitter: https://twitter.com/BSudMiami

Maps: https://www.bouludsud.com/miami/contact/

JW Marriott Miami

Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/

Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottHotelMiami/

Twitter: https://twitter.com/jwmarriottmia?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

Marriott Miami Dadeland

Website: https://www.marriott.com/hotels/travel/miadd-miami-marriott-dadeland/

Instagram: https://www.instagram.com/dadelandmarriottmiami/?hl=en

Facebook: https://www.facebook.com/MiamiMarriottDadeland/

Maps:https://www.marriott.com/hotels/maps/travel/miadd-miami-marriott-dadeland/

Courtyard Miami Dadeland

Website: https://www.marriott.com/hotels/travel/miacy-courtyard-miami-dadeland/

Instagram: https://www.instagram.com/courtyardhotels/?hl=en

Facebook: https://www.facebook.com/cymiamidadeland/

Maps: https://www.marriott.com/hotels/maps/travel/miacy-courtyard-miami-dadeland/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.