Guest Services Supervisor - The Hotel Zamora

The Hotel Zamora is a luxury boutique hotel that boasts Mediterranean-inspired architecture, stunning views of the Intracoastal Waterway, and top-notch amenities. The Hotel Zamora is also home to Castile Restaurant, that serves dishes inspired by the flavors of the world's most exciting coastal seaports, highlighting products from surrounding farms and fishing areas. Besides relaxing in the beautifully appointed guest rooms, we invite guests to relax, rejuvenate, escape everyday life, and experience intuitive service in our Rooftop Lounge, Pool, and Meeting/Banquet space. If you're someone who is excited to deliver meaningful guest experiences and are passionate about hospitality, we encourage you to explore your next career opportunity at The Hotel Zamora.

The Guest Service Supervisor is responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. He/she is passionate about guest service and the culture possessing and also possess the ability to multitask. Acting as an agent themselves they lead by example and provide support and coaching to the Talent.

Schedule: We are currently seeking both part-time and full-time availability to include weekdays and weekends.

Essential Functions

• Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process
• Assures required Front Desk supplies are readily available to best serve the guest
• Acts as the first management line of contact for all guest complaints or issues
• Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied
• Assures all financial transactions are completed properly and within the established guidelines of the property
• Responsible for the preparation, upkeep and management of sales throughout the day and at night.
• Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
• "Owning" the desk and desk operations they strive to exceed guest expectations at every opportunity
• Motivates and leads a team
• Acts as Manager on Duty and supervises operations
• Assists with coverage as needed in all areas of responsibility
• Completes other duties as assigned

Minimum Requirements

• 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience
• Ability to communicate effectively and follow directions in a multi-lingual environment
• High School or equivalent education required
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
• Extensive knowledge of the hotel, services, and facilities
• Ensure compliance with federal, state and local laws regarding health and safety services
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community partners, vendors / external parties, and across internal divisions
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

Benefits

Sherman Associates strives to lead the market in the benefits we offer. For all full-time employees, in addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
  • Voluntary Accident & Critical Illness
  • Hospital Indemnity
  • Long-Term Disability
• Pet insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com