ORDER ENTRY / CUSTOMER SERVICE

Are you looking to join one of the fastest growing Mexican food companies in the world? Here at MegaMex Foods, our purpose is to Reimagine Mexican Flavors. MegaMex was born in 2009; we have found our niche in bringing unique and traditional Mexican flavors to dinner and restaurant tables around the world.

Opportunities are endless with our locations domestic and international including the Orange Office, Distribution Center in Saginaw, Plant in Dallas, and several plants in Mexico, Colombia and Peru. At the core of who we are is Together – Juntos. Together, we bring the spirit of Mexico to every table.

We value different backgrounds and work experiences as they provide new ideas and ways to Reimagine Mexican Flavors. We aim to drive a culture where everyone feels valued, respected, safe, and free to be themselves. We are Juntos!

What you will be doing:

• Validates order and shipping documents for review.
• Retail Customer Service – timely and effective communication to FF sales staff and clients
• Communicates consistently with the transportation department to track shipments and shortages.
• Verifies export files and/or research in Main Frame computer system to ensure system matches shipped orders.
• Assists with claims and researching POD’s and any additional documentation.
• Supports several order entry positions.
• Covers the Front desk during absence and lunch breaks.
• Cross-train in other positions within the department
• Other duties as assigned.

Your qualifications:

• A High School diploma or GED required. 1-3 years of experience in customer service.
• Good oral and written communication skills.
• Ability to work with mathematical concepts beyond addition and subtraction.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to establish priorities and work independently with minimal guidance.
• Knowledge of most commonly used business systems and software applications in addition to Windows Office and how these systems relate to business processes.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statements & Disclaimers:

• MegaMex is an equal opportunity employer (EOE). All applicants will receive fair and impartial consideration, without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, genetic data or any other basis covered by federal, state, or local law.
• MegaMex Foods is an E-Verify employer. All applicants must be eligible to work in the United States without restrictions for any employer at any time.
• MegaMex Foods is a drug-free workplace. All candidates are required to successfully pass a background & drug screen as a condition of employment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Please contact the MegaMex Foods Human Resources team for further details.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified