Medical Assistant Trainer

JOB TITLE: Medical Assistant Trainer

DEPARTMENT: Clinical

REPORTS TO: Clinical Team Manager

FLSA STATUS: Salary, Exempt

LOCATION: Various

POSITION SUMMARY:

The Medical Assistant Trainer (Trainer) provides training and education for support staff, medical assistants and assists with provider onboarding and training. This position will support and identify opportunities for continuous improvement throughout the clinical team. Models Service Excellence at all times and strives to implement processes and protocols that eliminate waste.

DUTIES AND RESPONSBILITIES:

• Oversee, facilitate and ensure staff education and adherence to regulatory requirements (NCQA, PCMH, OSHA and CLIA).
• Strategically work with all departments to increase knowledge and efficiency of clinical teams.
• FHC Employee Engagement: participates in organizational events within the community and Family Health Center.
• Maintains professional and technical knowledge by attending educational workshops: monthly staff meetings, clinical committees.
• Collaborate with the EDCO, Clinical Operations Manager, and MA Supervisor to create training program content, evaluation metrics, and feedback processes, for students and new hires.
• Collaborate with the EDCO, Clinical Operations Manager, and MA Supervisor to create continuing education opportunities for the clinical team.
• Create orientation schedule, participate in buddy lunches, give tour of facilities, obtain supplies, prep orientation information and schedule 2 week evaluations and 30/60/90 reviews.
• Schedule, organize, and facilitate on-going skills assessments for staff.
• Evaluate and certify staff competencies, including developing training/improvement plans when needed.
• MA trainer spends a minimum of 12 hours/week functioning in the MA role with expectations to increase these hours based on operational need.
• Act as a preceptor as needed.
• Act as Leader on Call for the minimum of amount of shifts required by organization.

COMPETENCIES:

Collaborative

• Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner
• Adapts to change, takes responsibility for own actions to advance team goals
• Speaks and writes clearly and persuasively in formal and informal presentations
• Actively participates in meetings and uses listening skills to keep an open mind
• Solicits input from appropriate stakeholders, explains reasoning for decisions and uses strong interpersonal skills to communicate and influence others
• Gives recognition to others for results

Solid Character

• Balances team and individual responsibilities while assessing own strengths and weaknesses
• Exhibits objectivity and openness to others’ views
• Welcomes feedback, builds positive team spirit, supports all team members
• Develops alternative solutions, supports and share expertise with other team members while building positive morale
• Demonstrates knowledge of company policies and treats people with respect
• Works ethically and with integrity, upholds organizational values
• Keeps commitments, shows respect and sensitivity for cultural differences
• Educates others on the value of diversity, promotes a positive work environment where all feel free to contribute

Organizational Support

• Completes administrative task correctly and on time, and develops strategies to achieve organizational goals and values
• Supports affirmative action and respect diversity, understands organization’s strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions
• Prioritizes and plans work activities while understanding business implications of decisions
• Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity
• Displays knowledge of market and competition that aligns with strategic goals
• Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas

Leadership

• Displays passion and optimism while exhibiting confidence in self and others
• Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others
• Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement
• Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance
• Makes self-available to staff, provides regular performance feedback
• Develops individual team member skills and encourages growth

Safety and Security

• Promotes safety precautions and security measures to ensure the safety of both staff and patients
• Adheres to data security guidelines, including appropriate use of EMR systems and IT resources

TYPICAL WORKING CONDITIONS:

• While performing the duties of this Job, the employee is frequently exposed to airborne particles.
• The noise level in the work environment is usually moderate to quiet.
• Variable work hours to meet the needs of the organization may be required.

TYPICAL PHYSICAL DEMANDS:

• While performing the duties of this Job, the employee is regularly required to use fine motor, hearing, and visual skills.
• The employee is frequently required to stand or sit. The employee is occasionally required to walk; reach with hands and arms; or stoop. The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

QUALIFICATIONS:

• Ability to learn and efficiently utilize electronic health records (EHRs). EPIC experience preferred.
• Must have adequate transportation to be able to commute to any of the Family Health Center sites.
• Ability to effectively present information and respond to questions from groups of managers.

EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:

• Associates Degree. Bachelor’s Degree preferred.
• Healthcare leadership or a closely related field, 1-2 years, experience preferred. An equivalent combination of education and experience maybe considered. Clinical experience preferred.
• RMA/CMA required.
• CPR/AED Certification, required.

Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.