IT Support/Desktop Support

IT Field Services/Desktop Support
Support 2 Sites - Shelbyville, TN and Lewisburg, TN
2 days (Tuesday and Wednesday) in Shelbyville and three days (Monday, Thursday, and Friday) in Lewisburg
End of Year Contract (extendable)
Business Hours Support

Roles/Responsibilities

1. End user support on Windows Win7 / Win 10 (Proficient) / Mac OS
2. Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations)
3. Troubleshooting & coordinating with the respective vendors on hardware related issues.
4. Installing and troubleshooting printers and coordinating with vendor for hardware issue.
5. Providing support to remote users using remote desktop tools
6. Providing support for video conferencing, VC equipment's.
7. Monitor the relevant queues and work on tickets (ServiceNow) assigned or assign tickets to self and work
8. Keeping track of assigned tickets and close / resolve them within SLA.
9. Installations of the Windows in the new laptops /Desktops and replicating configurations from old machine. Microsoft SCCM OS Deployment
10. Troubleshoot software related issues.
11. Working on the compliance piece, Bit locker, antivirus, SCCM. Maintaining the data for assigned compliance, project activities in EUC support.
12. Coordinating with various offshore teams, H&F support for Wintel, Network Towers.
13. Fundamental knowledge of VOIP, Conference Meeting Rooms Administration, Projectors etc.
14. Knowledge of Office 365/OneDrive for business/Skype for Business Client,Basic Network and Wi-Fi Troubleshooting