Infrastructure Automation Engineer

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

We are rapidly growing our footprint, and with a national focus on better infrastructure, we don't expect to slow down anytime soon!

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you! 

The Network Engineering team is passionate about launching new fiber networks, making our existing network more robust, and introducing new network services. You will collaborate with Network Architects and Network Engineers to bring solutions to market through proof of concept, technical analysis, vendor or solution selection, and initial deployment processes.

We're looking for an authority in DNS, DHCP and everything IP needed to deliver internet service to customers in a FTTH/PON environment. Integration and automation tasks will be key as we evaluate new solutions which must seamlessly interoperate with existing infrastructure.

• Define system objectives by analyzing user requirements and envisioning features and functionality.
• Assist in the vendor selection process by reviewing RFP/RFI responses and evaluating technical solutions and architectures, specifically in regard to interfaces and integrations.
• Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
• Build consensus around new solutions working in a multi-functional, collaborative environment.
• Design, implement, and test scalable, reliable, lasting solutions. Work with Network Operations to turn the solutions over to them for daily operations.
• Provide support to Network Operations when they need help solving problems with applications and servers.
• Configures vital hardware or virtual machines and Proxmox operating environments as needed.
• Performs production installations and upgrades of server software products.
• Work with our SaaS teams to optimize the provisioning and management of our XGS-PON systems

• Bachelor's degree in Engineering, Computer Science, MIS, or equivalent work experience.
• 7 years of Linux systems engineering and automation experience.
• Strong operational and functional understanding of DNS, DHCP, NTP, RADIUS, etc, including designing, implementing, maintaining, and troubleshooting.
• Proficient with bash, Python, Javascript or similar scripting language.
• Experience working with third party APIs.
• Experience with system automation tools, such as Puppet, SaltStack, Chef, or Ansible.
• Experience with at least one major public or private cloud services platform such as AWS, Azure, Google Cloud, OpenShift, or OpenStack.
• Knowledge of operational telemetry and OSS strategies, including but not limited to log aggregation tools, wire capture tools, application performance monitoring and management tools, and host-based/systems monitoring software, including dashboard creation.
• Extensive experience packaging and delivering software to a production environment.
• Experience with software source control tools such as GitHub.
• Experience supporting HAProxy, InfluxDB, Grafana, ActiveMQ, Artemis.
• Strong verbal and written communication skills with the ability to effectively translate sophisticated topics to non-technical individuals.
• Must be thoughtful, kind, and collaborative

• Experience with database technologies.
• Experience with GPON, XGS-PON and NG-PON2 access technologies in Calix, Nokia, or Adtran environments.
• Experience with IP routing/switching and Juniper or Cisco technologies.

• Salary range from $88,300K to 132,400K per annum
• A robust group medical coverage, a generous PTO, 401K matching, stock options, paternity/maternity leave top-up, learning fund to name a few.

This role is 100% remote, and hours are reasonably flexible. Minimal travel may be encouraged, although this doesn't apply during a global pandemic. Members of the team are typically located in the United States, although peer teams have members in Europe. While not typical, it is possible to occasionally have meetings with other teams outside of a typical 9-5 schedule.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Learn more about Tucows, our culture and employee benefits on our site here.