Leasing Specialist at 414 Light Street

Title

Leasing Specialist

Summary

Mid-Atlantic developer Questar is setting a new standard of luxury high-rise living in Baltimore with the introduction of 414 Light Street – a 44-story residential tower located in the Inner Harbor of downtown Baltimore, offering an exquisitely modern lifestyle, luxury resort service equivalent to a five-star boutique hotel and best-in-class amenities.

Questar is seeking a Leasing Professional to join the team of this 394-unit ultra-luxury high-rise apartment building. This position reports to the General Manager and is responsible for coordinating 414 Light Street’s leasing, marketing and customer service strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents and providing resident satisfaction throughout the term of the lease.

About Questar

Questar is a premier developer and operator of communities in the Mid-Atlantic region, headquartered in Baltimore, that combine innovative architectural designs, high quality construction and legendary community management. For four generations, Questar Properties has been a privately held, family- owned and operated company that takes great pride in each of its projects. We have a deep background in building and development with many decades of proven performance behind us. A vertically- integrated company, we’re involved in every facet of the community-building process. From the initial site selection down to the quality finishing touches of each residence and building, we consider each and every detail to be paramount.

At Questar, our mantra is continual improvement—making each project better than the previous. We are proud of our impressive success rate, our multiple industry awards of excellence, and, ultimately, our ability to create flourishing communities for our residents. Our consistent and reliable business practices have enabled us to garner industry recognition and praise from our residents and partners and achieve growth even during challenging economic times.

Essential Duties and Responsibilities

• Lease apartments to prospective residents
• Develop, cultivate and maintain exceptional customer service relationships with prospective and current 414 Light Street residents
• Respond to all leads received via internet, text, email or telephone. Ensure follow-up telephone calls, texts and emails to all qualified prospective residents are per company guidelines
• Greet prospective residents and conduct property tours to close all qualified prospective residents
• Record traffic and leasing activity in designated database
• Collect all documents, data and information necessary to qualify applicants and notify applicants of file approval or denial
• Generate lease paperwork for all new move-ins, collect monies due at move-in, assemble and distribute move-in packages, administer and ensure smooth execution of new move-in experience
• Assist Leasing or General Manager in the execution of established Leasing policies and procedures
• Conduct new move in orientations as per company guidelines
• Update and keep current all resident databases including but not limited to Yardi, CRM, and RentCafe
• Stay abreast of market trends as well as competitor rents and occupancy
• Respond to resident requests and resolve concerns as needed
• Monitor occupancy and availability of units
• Assist in both on and off-site marketing programs that include, but are not limited to, outreach and marketing to brokers, preferred employers, referral programs, etc.
• Responsible for resident retention efforts including the arrangement of and participation in resident-based social events
• Make sure the leasing and hospitality areas are attractively decorated and that fresh coffee and other refreshments are always available
• Walk the entire leasing tour route to make sure all common areas are in pristine condition
• Conduct regular inspections of model and vacant units to identify areas in need of cleaning or maintenance and items in need of repair
• Review all property signage to ensure it is in market ready condition, properly lighted and visible to street traffic
• Comply with local and federal Fair Housing Standards
• Must be available to work on weekends
• Wears the required uniform and maintains a professional appearance at all times
• Perform other job-related duties and assignments as required

Qualifications

• Excellent listening, verbal and written communication skills
• Superior attention to detail, organizational and follow-up abilities
• Strong customer service skills
• Ability to multi-task and adapt to changing priorities
• Self-motivated, proactive and deadline oriented
• Ability to interact effectively with residents, vendors and employees at all levels of the Organization
• Patience and the ability to react to stressful situations in a professional manner
• Knowledge of established leasing practices and procedures

Education and Experience

A four-year bachelor’s degree from an accredited university and two (2) years’ at a property management organization and/or applicable sales experience is required. Computer skills including MS Office (Outlook, Word, Excel), internet, social media (Facebook, Twitter, Instagram, etc.) and Yardi suite of software.

Compensation Parameters

Compensation for this position will be determined by experience and skill level. Questar also offers excellent benefits including full medical, dental and vision benefits commensurate with other employees of the organization. An employer matching 401k retirement plan is available.