Office Clerk 29284

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job title: Customer Service Associate 29284

Job Type: Full time – Regular

Pay Rate : $17.50

Time : 10am to 6pm

Hours per week: 35 hours

Location: Washington, DC 20001

Benefits: - Medical, Dental, Vision coverage. 401K

Job Summary

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
• Create inventory, service, and supply orders and returns.
• Document information in all logs and reports with keen attention to detail.
• Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Managers, and vendors.
• Facilitate any shared e-mail boxes.
• Perform other tasks as assigned and participate in cross-training
• Adhere to all safety procedures

Skills

• Ability to interface with end-user in a professional manner, sense of urgency
• Excellent communication skills both verbal and written (telephone)
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy

Qualifications

• High school diploma or equivalent (GED) preferred
• Minimum of 1-year customer service related experience
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment

Physical requirements

• Lifting up to 50 pounds
• Standing for long periods of time
• Significant walking

The pay rate for this position starts at $17.50hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.