Customer Fulfillment Rep

Company Overview

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Customer Fulfilment Representative Summary

A Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers’ orders are fulfilled in a timely and satisfactory manner, so customers return and refer the business to other potential customers. This position will cross between customer service, warehouse operations and sales support. Since customers are a company’s bread and butter, finding the right combination of skills is well worth the time spent in the selection process.

Customer Fulfilment Representative Essential Responsibilities

• Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies.

• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.
• Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations.
• Act as an extension of the branch sales force and Global Sales Organization to support key program initiatives and ensure customer satisfaction standards are met.
• Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis.

• Lead and coordinate all warehouse operations including delivery, inbound and outbound processes, safety requirements, VMI and special customer requirements.

• Assists in managing an accurate, revolving inventory of fastener parts and rigorously investigate any inventory discrepancies.
• Proactively manage customer open order data to maximize fill rates and customer satisfaction.
• Lead and coordinate all warehouse operations including delivery scheduling, inbound and outbound processes, safety requirements, VMI and special customer requirements.
• Assists in the shipping, receiving, picking, and putting away of parts and customers order.

Customer Fulfilment Representative Requirements: The Customer Fulfilment Representative should preferably possess a high school diploma or GED. Additionally, this role requires a valid driver’s license. The Customer Fulfilment Representative should preferably possess the following skills:

• Previous working experience overseeing general supply chain management processes in a physical demands warehouse environment.
  1. This includes standing continuously, lifting up to 50lbs unassisted and repetitive use of hands/manual dexterity.
• Strong time management skills, along with multi-tasking, prioritizing and problem-solving capabilities.
• Proven ability to communicate effectively with co-workers, organize, and prioritize job tasks to aid in satisfying customer requirements.
• Goal oriented and self-motivated with ability to work both independently and within a team environment.
• Customer oriented and motivated with solid verbal and written communication skills.
• Proficiency in QAD and Microsoft Offices, specifically Microsoft Excel
• The qualified candidate must also possess the ability to work overtime, when necessary
• Customer service experience in distribution environment a plus.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Benefits

Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Flexible work schedule, currently hybrid because of global pandemic
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match.
• Several paid holidays and paid time off that includes personal, sick and vacation time.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

“Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”