Logistics Customer Service Manager

Join an organization that prioritizes its employees above all else! Since 1981, our family-owned logistics and warehousing company, which is headquartered in Grand Forks, North Dakota, with additional terminals in Janesville, Wisconsin, and Anniston, Alabama, has proudly moved our customers freight. As we continue to expand, we're seeking dedicated individuals who are eager to grow with us. If you thrive in a dynamic environment and enjoy thinking creatively, we want you on our team! Prior brokerage or dispatching experience preferred.

Job Description: As a Logistics Manager, you will play a crucial role in leading our logistics department and delivering exceptional services to our shipper and carrier clients. This position offers flexibility, allowing you to work from any of our three locations; Grand Forks, ND; Janesville, WI; or Anniston, AL.

Logistics Customer Service Managers are the master strategists of the shipping world. They are responsible for coordinating the shipping and receiving of supplies, goods, and foods. Those who succeed in this position thrive on problem-solving and strategic thinking.

The role of Logistics Manager is, in part, a supervisory position. Part of their duties includes making sure the employees involved in the shipping or receiving process perform their assigned tasks up to standard.

Logistics Managers Duties and Responsibilities:

• Logistics Managers are responsible for all the tasks related to moving goods from one place to another.
• Determine the Size and Scope of Projects: Before any products go out or come in, Logistics Managers must determine the size and scope of the project. They use their project management skills to determine the resources and labor necessary for a project, how much the project will cost, and how long it will take to complete.
• Meet with Vendors to Work out Specifics: Logistics Managers meet with suppliers or customers, depending on the project, to work out the specifics for delivery, such as price, quantity, what products are being delivered, and the timeframe for delivery.
• Analyze Distribution Process and Make Improvement Suggestions as Necessary: Logistics Managers help decision makers make better decisions through consistent analysis of the distribution process. This analysis is used to make strategic recommendations.
• Prepare and Deliver Logistics Reports to Senior Decision Makers: The analysis mentioned above is presented to decision makers in the form of hard reports and visual presentations. This requires some public speaking skills and proficiency with PowerPoint.
• Assign Employees Tasks Based on Project Needs: It is the responsibility of Logistics Managers to determine the specific labor needed, to assign employees tasks, and make sure they understand how their task fits into the overall project.

Skills Needed to be Successful in This Position:

Logistics Managers need a unique blend of technical and soft skills to facilitate the shipping and receiving of supplies and projects.

• Must be experts in the principles of logistics to make efficient decisions.
• Must be familiar with project management strategies and software. An analytical mind, strong attention to detail, and the ability to prioritize tasks. If you enjoy playing games of strategy, you’ll do well in this position.
• Planning out shipping and receiving projects using knowledge of project management and proficiency in project management software
• Meeting with suppliers and vendors to negotiate specific logistics details
• Analyzing distribution data and suggesting improvements based on key performance indicators
• Preparing and presenting reports to senior management to help with decision-making
• Overseeing supply chain employees to ensure they perform project tasks up to standard

Logistics Managers Tools of the Trade:

• Project management software – Logistics Customer Service Managers use project management software to work out the size and scope of shipping projects.
• Microsoft Office Suite – Microsoft Office Suite is used to analyze distribution data and create presentations.

Benefits:

Competitive Pay with Annual Performance Based Increase Opportunities

Quarterly Bonuses

Health Insurance (multiple plans, Zero Deductible Options for both Single and Family Plans)

Flex Spending Account

Dental/Vision

Life Insurance

Paid Time Off with Accrual Starting on Day 1

Paid Holidays

401(k) with Company Match