Shift Supervisor/Shift Lead/Key Hourly

CHARLEYS PHILLY STEAK // Store 5102
Hartsfield-Jackson Atlanta International Airport
6000 N Terminal Parkway
Concourse C-F7
Atlanta, GA 30320

SHIFT SUPERVISOR

ROLE PURPOSE

The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the back of the house and the front of the house operations and acts as the manager on duty in the absence of the store and/or assistant manager.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Effectively lead the restaurant while the Manager or Asst. Manager is not present

• Responsible for monitoring training and development of new employees on shift

• Assist with labor management costs

• Lead each shift by delegating duties, assigning tasks, and following up with all team members

• Must be proficient in each area of the restaurant to assist when necessary

• Acts with integrity and honesty while promoting the Jackmont’s Restaurant culture

• Follow inventory control procedures to reduce product loss

• Assists in maintaining cleanliness and organization throughout the restaurant

• Manage time effectively and meet all job responsibilities

• Assists in maintaining a positive work environment for employees and guests

• Prepare foods when necessary

• Ensure all food items are prepared according to the Jackmont’s (concept store) standards of quality, consistency, and timeliness

• Check food quality and temperatures throughout the day to maintain Health and Safety regulations

• Follow proper sanitation and safety procedures including knife handling and kitchen equipment

• Maintains regular and consistent attendance and punctuality

• Identify back-ups in the kitchen and work with managers to re-organize human resources

• Make sure knife log is properly completed to LAX security standards

QUALIFICATION REQUIREMENTS

• Must be able to pass the federal TSA background check to work in the airport

• Must have reliable transportation

• Able to use touch-sensitive POS System

• Able to lift minimum of 30 lbs.

• Able to work in a high-temperature kitchen for an extended period of time

• Completed training in all areas of restaurant

• Must be able to take direction and delegate responsibilities

• Able to work in a fast paced environment

• Able to work nights, weekends, and holidays