Team Lead at Willow Park

MELT Team Lead job 

MELT is looking for a great entry-level store team lead (store manager). The store team lead will be expected to work up to 40 hours a week and 40-45 hours a week during our busy summer season. The ideal candidate will have restaurant/food service experience and leadership or management experience. Candidate must be excited to learn and grow with us and must have a passion for people!

Job Description Overview

The store team lead of MELT is primarily responsible for the following key objectives:

• Promoting excellent customer service
• Overseeing staff culture and development
• Recruiting, hiring, and training staff
• Creating weekly schedules and optimizing labor costs
• Managing ordering and inventory
• Maintaining positive vendor relationships
• Store organization and cleanliness

Culture:

Developing a staff culture in accordance with the brand’s mission and core values.

Partnership:

Collaborating and communicating positively, timely, and effectively with MELT leadership.

The MELT team lead is responsible for managing and developing the following areas of business:

Profitability:

In order to meet store goals, the store team lead must have day-to-day understanding of the store’s numbers.

Service:

The store team lead should lead MELT to have a consistent and excellent brand representation both in appearances and in interactions with all of our guests and visitors 

• Train and oversee guest service to meet our mission and core values
• Manage guest requests
• Seek opportunities to go above and beyond with an emphasis on wowing guests and boosting sales

Operations:

The team lead should lead MELT to be a consistent, functional, and profitable store

• Oversee opening, ongoing, and closing duties and checklists
• Manage ongoing maintenance and cleanliness
• Supervise proper product prep and workflow

Inventory & Ordering:

• Inspect daily inventories to manage theft prevention
• Weekly inventory & ordering 
• Maintain proper product quality control with labeling and rotations

Cash Management:

• Handling deposits and making change
• Overseeing tip share
• Managing safe balance

Staff & HR:

• The team lead should lead MELT to have a team that exhibits the company’s culture and also adheres to company policies
• Oversee hiring & termination paperwork
• Facilitate or coordinate orientations and training of staff
• Manage weekly schedules and labor costs
• Develop & implement employee improvement plans 
• Coach staff development for continuous improvement and leadership skills

Community Relations:

• The team lead must oversee community engagements and also communicate and collaborate with leadership

Pay and Benefits

• Pay averages $20.00 - $22.00 per hour based on experience
• Paid Time Off
• Full-time employees averaging 30 hours per week or more are eligible for company subsidized health insurance, dental insurance, vision insurance as well as company-paid life insurance and disability insurance.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $20.00 - $22.00/hour.

About Melt Ice Creams : Melt Ice Creams is a local creamery that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality premium ice creams and providing a quality work experience for our team members. MELT has four scoop shops, a commissary kitchen named the Joy Factory and a catering team. MELT is always looking to add team members eager to join the fun! We pride ourselves in serving happy ice creams and happy experiences for our customers and team members alike.

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