General Manager

COMPANY OVERVIEW: 

Body Fit Training is the hottest new fitness franchise with advanced group training methodology. We've incorporated scientifically proven strength training techniques into a variety of 50-minute training sessions that are run by accredited coaches in a dynamic group environment. BFT is science backed personal training in a group atmosphere. Our cutting-edge, globally superior technology combined with our elite periodized programming that incorporates heart rate specific training make us both different and better. With over 300 locations globally since 2018, we’re a brand on the move.

POSITION: 

General Managers are responsible for meeting and exceeding studio revenue goals and new membership sales target by executing strategic community outreach, in-studio lead generation, and generating member referrals. Under the management of a Franchise Owner and with the support of the Corporate BFT Support Team, General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in sales, marketing, and operations while upholding our mission to fuel energetic communal experience.

REQUIREMENTS: 

• 2+ years of fitness membership sales or similar recurring membership services
• Confident in generating personal sales and training team members on sales processes
• Ability to manage and grow 4 revenue streams: memberships, package sales, retail, and fees
• Must be fluent in English, have excellent communication skills, and strong interpersonal skills in person, on the telephone, and via email
• Ability to excel and adapt in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
• Solid writing and grammar skills
• Organized, proficient in data management, prioritization, and meeting deadlines
• Professional, punctual, and reliable
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients, vendors, and the public
• Proficiency with computers, CRMs, POS, and other studio management softwares

DUTIES: 

• Align with studio owner’s daily, weekly, and monthly revenue targets
• Lead generation including grassroots marketing, external prospecting, and community networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales including overcoming objections and prospect follow up
• Manage staff schedule and hold team accountable for daily KPI execution
• Directly communicate and coordinate with all vendors
• Audit sales process to ensure proper execution
• Identify areas of opportunity in the sales process and develop training curriculum to ensure improvement of team member skill-sets
• Ensuring studio retail/products are stocked with accurate inventory counts ▪ Supervise, train, and develop Sales Associate team
• Hire, manage, and train team members
• Display proficiency in ClubReady, including revenue & attendance reports
• Independently make decisions related to high level customer service situations
• Collect outstanding membership dues and resolve membership billing errors
• Maintain cleanliness and organization of the studio
• Enforce BFT’s policies, procedures, and brand standards
• Ensure all forms, administrative supplies, and studio supplies are stocked
• Schedule and participate in lead generation and networking events
• Strategically manage marketing campaigns to deliver lead goals for the studio
• Any other duties as assigned

COMPENSATION & BENEFITS: 

• This position offers a very competitive base salary; based on experience & performance
• Commission paid on individual sales
• Opportunity to bonus, based on performance
• Unlimited growth potential within the company

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