Training & Development Manager

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

•60 % of our employees have been part of the Westmark family for 5+ years.

•71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

•85% of our managers were promoted from within the company.

•Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

•Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

•Excellent health insurance options for employees and family with shared premiums

•401k with 75% company match and 2% profit sharing contribution

•Tuition Reimbursement and Scholarships

•Employee Assistance Program (Free counseling and legal services)

Position Summary: Under limited direction continually researches, develops, conducts, tracks, and assesses employee learning, training and education programs designed to support Westmark's strategic goals and initiatives.

Essential Functions and Basic Duties:

• Manages the internal (and external as needed) training and professional development of all new and existing employees to ensure adequate knowledge of policies, procedures and programs.
• Oversees the development and delivery of credit union training.
• Researches, develops, designs, and delivers training and materials for classroom, e-learning, and blended presentations. Topics include, but are not limited to: new employee training; specific job knowledge; leadership; inter-personal and team building skills; and credit union products, programs, policies and procedures.
• Conducts regular needs analysis to identify performance gaps and ensure learning solutions support the development of learning objectives.
• Develop and create performance support/job aides.
• Designs and utilizes multiple techniques such as role-playing, simulations, team exercises, group discussion, multimedia, visual aid and lectures to facilitate individual and group training sessions.
• Conducts regular review of training courses to ensure content and materials are accurate, up-to-date, and provide appropriate level of detail. Partners and maintains strong relationships with subject matter experts and stakeholders to review and revise material and incorporate feedback, as necessary.
• Evaluate training needs to support the development of learning objectives; collaborate with managers and subject matter experts on the learning objectives, content, and delivery of proposed courses.
• Provide training support for new products and services.
• Conduct customized training as requested by branch or department managers.
• Partner with manager and employee subject matter experts as needed to facilitate or assist with training.
• Oversee CUNA CPD training for all employees including assigning annual required courses and courses for new or transferred employees.
• Perform any and all duties as required by the CPCO.

• Is able to interact with co-workers professionally and with integrity
• Shows a positive, enthusiastic attitude
• Maintains a reliable attendance record and takes responsibility for their own actions
• Represents Westmark, both during and after work hours, in a courteous, professional manner
• Demonstrates a positive example in leading employees toward achievement of Westmark's goals and mission

• Above average knowledge in Microsoft Word, Excel, Power Point, and Adobe
• Great working knowledge of Articulate Storyline or other eLearning content authoring tools
• Strong facilitation and training skills with the ability to present, speak, and deliver engaging training programs to small and large groups.
• Experience with blended learning and the different avenues to deliver training.
• A general understanding of all credit union products, services, systems, and policies.
• Strong communication and organizational skills
• Able to develop and maintain professional relationships with management and employees

• Bachelor's Degree in a related field and two years of relevant training experience, or;
• A combination of formal education, banking or credit union experience, and at least 2 years of training experience