Spa Manager

Job Description: At Hand and Stone, opportunity knocks.Hand & Stone Massage and Facial Spa has opened a new spa in Mooresville, NC! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!  We are currently seeking an energetic and reliable Spa Manager to help us run our operation in our new location. 

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace? As the Spa Manager, you will direct. lead and organize the overall operation of the spa to maximize financial performance through exemplary customer service, leadership by example, and customer satisfaction. Our ideal Manager will understand the necessity of collaboration, setting positive examples and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales, financial and employee retention targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!  The successful leader will have an ownership mindset of the business. Please come join us if you:

• Have a great personality, ability to inspire others,  and excellent interpersonal skills!
• Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize our positive culture, profitability and revenue growth
• Are a dynamic self starter leader who can manage a diverse staff and inspire confidence
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
• Are an empathic individual who can put yourself in someone else’s shoes
• Hand and Stone Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

 Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create and execute local marketing strategies aimed at maximizing customer growth, revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Inspires, motivates and empowers the team to achieve high standards.

 What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities and a place at the owner's table to provide input
• Highly Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts
• Concerige Doctor Membership
• One week paid vacation Time after 6 months of employement
• Complimentary Spa Services each month

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.  Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.