Golf Shop Associate

EXEMPT: No
DEPARTMENT: Parks and Open Space
REPORTS TO: Golf Course General Manager
CLASSIFICATION: Part-Time & Seasonal
SALARY: $17.50/Hour plus Tips

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES
The mission of every employee at the Town of Frederick is to Foster an Exceptional and Inclusive Community that is Built on What Matters. Each employee is measured by the ability to adhere to the Towns core values of Family, Respect, Empowerment and Dedication.

SUMMARY
Under general supervision, performs a variety of functions relating to day-to-day activities of the golf course operations, including working in the golf shop, practice facilities, food and beverage area and inside/outside guest services.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are not all inclusive. Other duties may be assigned.
Opens and closes the golf shop and practice facilities. Ensures that all day-to-day operations are performed in accordance with daily policy and procedures.
Interacts and provides excellent customer service to guests, answering questions and providing information regarding programs, policies, and course conditions. Assists customers with retail sales.
Uses computerized point-of-sale systems to collect golf, range and retail fees. Ensures all players in each group have paid appropriate fees. Enters data into various software programs.
Determines order of play and calls groups to starting tee in a timely fashion. Communicates with staff on starting groups, turn times, and any other on-course issues.
Answers phone calls to schedule tee times, provide information, and transfer calls to the appropriate staff member.
Has full knowledge of tournaments and league operations to answer guest inquiries. Assists with tournament operations, GHIN handicapping for events, and outside guest services, including golf cart and practice facility operations.
Assists in merchandising operation by updating displays and rotating merchandise. Has full understanding of merchandise assortment in order to increase golf shop sales. Informs the appropriate personnel when supplies are low and need to be ordered.
Operates the food and beverage area, including the sale of alcoholic beverages and preparation of minor grab-and-go foods such as sandwiches and hot dogs. Stocks inventory in food and beverage area, as needed.
Keeps golf shop, eating areas, patio, bar, cooking area and restrooms clean and orderly, as assigned.
Completes necessary registration paperwork.
Communicates effectively with all members of the golf course staff.
Drives a golf cart or other utility vehicle when necessary.
May help coordinate and oversee all league play on a daily or weekly basis.
May perform duties related to the maintenance and operations of the golf course and/or driving range.
May be responsible for nightly general ledger/cash turn-ins.
In the absence of golf management, may assume management duties that may arise, making decisions that are in the best interest of the golf course. Keeps management team informed of all such interactions and decisions.
May lead and train less experienced staff members on duties and procedures.
May be required to work nights, weekends, and holidays with the possibility of overtime hours.
Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the policies, procedures and goals of the Town of Frederick and the Parks and Open Space Department.
Knowledge of Bella Rosa Golf Course Rules and Regulations.
Knowledge of the game of golf and golf merchandise.
Skill in dealing tactfully and effectively with the public.
Skill in the safe and lawful operation of a golf cart or other required equipment.
Skill in organizing and managing multiple competing tasks.
Skill in written and oral communication.
Ability to work well and communicate with the public and others.
Ability to provide quality customer service to the public and others.
Ability to tactfully and consistently advise players of rules and regulations, and golf etiquette.
Ability to remain calm during routine and stressful situations.
Ability to operate all equipment necessary to perform the functions of the position, including multi-line telephones, PA system, tee scheduling software, cash register, personal computers, facsimile, and photocopiers.
Ability to handle money accurately, conscientiously, and honestly.
Ability to work in a high-usage, fast-paced environment.
Ability to understand and carry out written and verbal instructions.
Ability to understand and apply policies and procedures.
Ability to establish and maintain effective working relationships with city employees and the general public.
Ability to deal with the public and resolve problems in a mature, effective, and responsible manner.
Ability to listen well and communicate effectively orally and in writing with various audiences.
Ability to work evenings, weekends, and holidays, or flexible schedules.

EDUCATION, EXPERIENCE AND TRAINING
Must be 17 years of age (Must be 21 to serve alcohol)
High School Diploma or Equivalent (May be in progress for applicants still in school)
A valid Drivers License
Must be able to pass a criminal background check
Basic knowledge of the game of golf and golf course etiquette is preferred, but not required.
Alcohol service training is required upon hire.
Food handling training is required upon hire.

PHYSICAL WORKING ENVIRONMENT
The physical demands listed herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. This list may not be all-inclusive.

While performing the essential duties of this job, the employee is required to balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear, and make repetitive motions. This position is mostly light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The employee is required to have close visual acuity. The employee is subject to both inside and outside conditions. The employee must demonstrate the ability to remain calm during routine and stressful conditions.

The Town of Frederick is an equal opportunity employer, and does not discriminate on the basis of age, race, color, ancestry, religion, creed, national origin, gender, physical or mental disability, sexual orientation, gender identity, or veteran status. The Town complies with the Civil Rights Act of 1964, related Executive Orders 11246 and 11375, Title IX of the Education Amendments Act of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, Section 402 of the Vietnam Era Veteran's readjustment Act of 1974, the Age Discrimination in Employment Act of 1967, as amended, the Americans with Disabilities Act of 1990, the Civil Rights Act of 1991, and all civil rights laws of the State of Colorado. Accordingly, equal opportunity of employment shall be extended to all persons and the Town shall promote equal opportunity and treatment through fair and equitable hiring practices. The Town of Frederick Administration Building is located at 401 Locust Street, Frederick, CO 80530.