Sales Associate- The UPS Store

Provide customers with efficient and effective service to exceed expectations while promoting products and
services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
 Deliver exceptional customer service through customer engagement and quality product delivery.
 Be knowledgeable of products and services offered and properly promote them to customers.
 Identify customer needs and offer additional services which could benefit them.
 Receive, sort and place mail in mailboxes accurately.
 Record all sales transactions completely and accurately in Point of Sale system.
 Pack contents for shipping using established procedures and products.
 Receive and prepare documents for printing.
 Operate all other software packages.
 Receive and process packages for shipping, including lifting and weighing packages, accessing shipment
manifesting software, and generating labels. May require retrieving packages from customer's vehicle
when requested.
 Process and document damaged shipments, late and lost package claims.
 Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly
appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
 Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other
transactions accurately and in accordance with company policy and procedure.
 Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and
productive manner. Help customers operate office machines located in retail area.
 General housekeeping duties.
 Other duties as assigned.'