Float Teller

Exciting Opportunity: Join us as a Full Time Float Teller and become an integral part of our customer-centric team! As a problem solver and a crucial point of contact for our clients, you will have the chance to showcase your excellent communication skills and provide top-notch service. You'll work in a flexible, professional environment where your contribution is valued, and your growth is encouraged.

This role will allow you to work onsite, interacting directly with customers, and making a difference in their banking experience. With a competitive pay rate of $17/hour, you can embark on a fulfilling career in the banking industry. Apply now to be part of a forward-thinking organization that prioritizes customer satisfaction and employee development.

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off.
Mercantile Bank: Our Story

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 19 years and counting.
Your day as a Float Teller

As a Full Time Float Teller at Mercantile Bank, you will be responsible for operating a teller window and/or drive-up to ensure seamless and efficient customer transactions. Your dedication to providing excellent customer service will shine as you assist customers with various banking needs. By actively identifying cross-sell opportunities, you will play a pivotal role in promoting our products and services, enhancing the overall customer experience.

Your keen eye for detail and commitment to exceeding customer expectations will allow you to thrive in this dynamic role, making a positive impact on both our customers and the organization.

This position will provide coverage to the Vestaburg, Shepherd, Merrill, St Charles, Ithaca, Lansing, St Johns and Alma markets. This role will be based out of the Alma Northtown office.

Are you the Float Teller we're looking for?

To excel as a Full Time Float Teller at Mercantile Bank, candidates must possess exceptional attention to detail and accuracy in handling cash transactions. Proficiency in utilizing banking software and tools to efficiently process deposits, withdrawals, loan payments, and check cashing is essential. Successful candidates will have a strong focus on customer relationship building, demonstrating excellent communication skills and a customer-centric approach.

The ability to identify and seize cross-selling opportunities while meeting or exceeding sales targets is crucial. A solid understanding of banking products and services, as well as the initiative to stay informed about industry trends, is key to providing outstanding service. Additionally, effective teamwork, compliance with regulations and procedures, and a willingness to adapt to evolving job responsibilities are vital for success in this role at Mercantile Bank.

Knowledge and skills required for the position are:

• Performs and completes in an efficient and courteous manner the teller servicing of transactions; deposits, withdrawals, payments on loans and check cashing within the established policies and procedures. Maintain a cash drawer and balance the drawer daily.
• Promotes and enhances customer relations by projecting a positive image of the bank department and self by providing quality service to all customers.
• Initiates sales actively pursues cross-sell opportunities and assures proper servicing and referrals with the appropriate personnel using Mercantile's Customer Relationship Management System (360 View). Meets or exceeds sales goals.
• Retains a current and complete knowledge of the Bank's products and services.
• Answer the telephone and directs customer inquiries to appropriate bank personnel.
• Works as a team player to assist co-workers and managers in completing daily branch tasks and responsibilities.
• Comply with all laws, regulations, bank policies, and procedures.
• Other job functions may be determined and required from time to time.

WORK SCHEDULE

This banking position is scheduled Monday - Friday 8:30 am - 5:30 pm, and 2-3 Saturdays a month from 8:30 am - 12:30 pm. This position does require travel to support other branches in the area.
Are you ready for an exciting opportunity?

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!