Benefits Team Leader

We are Abel HR, founded in 1992, Abel HR is a family-owned and operated Professional Employer Organization (PEO) that offers human resources and benefits administration services to small to mid-size companies.

We have a dynamic opportunity for a Benefits Team Leader to join our team.

The Benefits Team Leader is responsible for overseeing the day-to-day operations of the Benefits Team Leader. The Team Leader will ensure that clients and worksite employees' benefits (health, dental, 401k, vision, short-term and long-term disability, life insurance, and other voluntary benefits) are administered efficiently by department staff. This leader will also be responsible for helping to develop and implement strategic goals for the department. They will facilitate the team's success through training, coaching, mentoring, and supporting colleagues relative to processes, procedures, and technology enhancements, as well as behavior, performance, and adapting to change.

RESPONSIBILITIES:

• Analyze, and audit current processes to ensure efficiency, regulatory compliance, and attainment of best practices regarding benefits plan design and administration.
• Maintain in-depth knowledge and expertise in employee benefits compliance and benefits administrative services.
• Efficiently manage and resolve client escalations by partnering with other departments; engage in direct client contact and support for complex escalated issues to maintain positive client experiences and client satisfaction.
• General working knowledge of Retirement Plans.
• Manage benefits staff including monitoring staff workflow to ensure that workloads are appropriately weighted and balanced; coordinate assignments to meet daily, weekly, and monthly deadlines.
• Demonstrate integrity, ethics, accountability, responsibility, initiative, professionalism, and teamwork always.
• Other related duties as assigned.

REQUIREMENTS:

Education:

• Bachelor's degree; or equivalent combination of education and experience with benefits administration.
• Minimum 3 years of leadership experience in a professional services environment.
• Minimum 2 years of leadership experience in Benefits Administration.
• Working knowledge of administering group benefit plans, including related regulatory requirements under ERISA, COBRA, Section 125.
• Experience using Microsoft Office including Outlook, and Word. Demonstrated proficiency with Excel, charts and graphs, formulas, and report writing capabilities.
• Experience with Customer Relationship Management (CRM) systems.
• Knowledge of HRIS/payroll systems preferred.
• Knowledge of PEO products and services is a plus.

Other Knowledge, Skills, and Abilities:

• Solid leadership skills that foster a team environment; ability to provide feedback and ensure continuous development of a team.
• Ability to succeed in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Track record of remaining composed and positive during stressful situations.
• Excellent verbal, and written communication, and ability to gain the cooperation of customers, colleagues, peers, and executive management.
• Ability to resolve issues through subordinates.
• Strong analytical, problem solving and conflict-resolution skills.