Field Service Technician

ABOUT AMERICAN MOTIVE PRODUCTS

American Motive Products was founded in Green Bay, Wisconsin to meet the demands of the quickly changing motive power industry. With the technology for motive power improving each day and many organizations putting an increased focus on sustainability, there has been a rapid charge towards newer, cleaner power sources. American Motive Products, American Motive Products, was founded by a team of industry experts with over 100 years of collective experience in 2022 to serve these needs.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. Our mission is to provide sustainable, innovative, high quality motive power products and services to the benefit of both our valued customers and the environment. Come join our American Motive Products team!

Accountability – You can count on us to be honest and dependable.  

Meaningful Work – We’re here to help keep the supply chain moving in an environmentally responsible way.

Promise to Our Customers - We are committed to building the best long-term solutions for our customers and communities.

The Motive Power Technician will be responsible for performing field service and repairs on industrial batteries, chargers, and related equipment. The Motive Power Technician will also be responsible for equipment installations and to perform unscheduled repairs and scheduled maintenance, based upon customer demand and need.

The technician should approach each job responsibility in a manner that provides complete customer satisfaction in a polite and professional manner.

This is a full-time position out of our Menomonee Falls, Wisconsin Branch.

DUTIES AND RESPONSIBILITIES:

• Performs necessary repairs on batteries and chargers to correct analyzed situations in a professional and productive manner.
• Troubleshoot motive power batteries, chargers, and related equipment problems, complete installations, and perform unscheduled repairs and scheduled maintenance on equipment-based customer demand and need.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Perform scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Washes, cleans and neutralizes customer’s batteries at customers’ site.
• Drive to job site as assigned.
• May be required to work in shop environment as needed.
• Maintain acceptable personal and work area standards for safety, appearance, and equipment condition.
• Follows safety rules and procedures to ensure that hazardous waste is disposed of properly.
• Diagnose equipment problems and offer solutions to meet customer specifications.
• Opens and closes work orders, provides service repair narratives for customer and submits paperwork for time worked and repairs complete in an accurate and timely manner.
• Maintains part inventory and supplies in company owned/leased vehicles.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.

REQUIRED SKILLS AND ABILITIES:

• Valid driver’s license.
• Excellent driving record.
• Excellent written and verbal communication skills are crucial for working with all individuals in organization both internally and externally.
• Ability to obtain estimates.
• Ability to order and maintain parts.
• Ability to safely operate drills, grinders, forklifts, hoists, and personal hand tools.
• Ability to understand chemical reaction between acids and alkalis.
• Knowledge of reading schematics, maps, blueprints, and manuals.
• Ability to work autonomously as well as work in a team environment.
• Strong time management skills, attention to detail, and a focus on customer management.

EDUCATION AND EXPERIENCE:

• High School Diploma or General Education Degree (GED) Required.
• Experience in material handling environment is preferred, but not required.

BENEFITS:

• Company owned/leased vehicle to be used daily and company paid gas card.
• Paid business travel time.
• Generous Paid Time Off (PTO).
• Paid Holidays immediately.
• Company provided tools.
• Full benefits package of medical, dental, vision, dependent care, 401(k) and more.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or 10 pounds of force constantly moving objects.
• Frequent physical activity of the position:
• Stooping- bending body downward and forward by bending spine at the waist.
• Kneeling- bending legs at knee to come to a rest on knee or knees.
• Crouching- bending the body downward and forward by bending leg and spine.
• Reaching- extending hand(s) and arm(s) in any direction.
• Standing- remaining upright on the feet, particularly for sustained periods of time
• Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling- using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting- raising objects from a lower to a higher position or moving objects horizontally form position-to-position.
• Grasping- applying pressure to an object with fingers and palm.
• Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.
• Occasional physical activity of the position:
• Climbing- ascending or descending.
• Balancing- maintaining body equilibrium.
• Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips.
• The visual acuity requirements:
• The worker is required to have visual acuity to operate motor vehicles or equipment.
• The worker is required to have close visual acuity to perform an activity such as visual inspection involving small defects and/pr small parts.
• The conditions the worker will be submitted to in this position:
• The worker is subject to atmospheric conditions: one or more of the following conditions that affect the respiratory system of the skin; fumes, orders, dusts, mists, gases, or poor ventilation.
• The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
• The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
• The worker is occasionally required to function in narrow aisles or passageways.
• The worker may be subject to oils: there is air and/or skin exposure to oils and other cutting fluids.

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. American Motive Products, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply now!