Bilingual Dispatch Coordinator

Description:

LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 70 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a Dispatch Coordinator to our growing team to help us continue our mission to become the best car wash in the industry.

Benefits:

401K match

Health Benefits/HSA

Vision

Dental

Life insurance

Vacation

Sick Time

Employee Discount program

EAP

General Summary of Duties: Dispatchers interact with our maintenance technicians and facilities teams to keep up-to-date information on routes and schedules. Responsible for directly monitoring, coordinating, and overseeing the daily scheduled operations and placed work orders. Our dispatch specialist will also assist in inventory management, logistics, and provide outstanding internal customer service to our teams.

Reports to: VP of Field Operations

FLSA Status: NON-EXEMPT

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Occasional prolonged periods of walking/standing.
• Must be able to lift 15 pounds at times.
• Occasional ability to travel on short notice.

Essential Functions:

• Work in a fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches.
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks.
• Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history (e.g., for washes, warranties, registrations)
• 1+ year call center experience, ideally in a logistics or claims environment.
• Proven strength in customer service, communication (including focused listening) and organizational skills.
• Demonstrated passion and ability to leverage strong problem-solving skills.
• Proficiency with computers, especially with Customer Relations Management (CRM) software, and strong typing skills.
• Software experience with Word, Excel, and Outlook and other Internet applications.
• Some experience using scheduling and/or reservation software.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Education:

• HS Diploma / GED

Experience:

• 1+ year experience with MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data.

Requirements:

• Logistics, operations, transportation, preferred.

PI238942765