Leasing Counselor

The “Balfour experience” is one defined by a highly motivated, well trained, and compassionate team of associates who are empowered to fulfill, with pride and integrity, the needs and desires of the residents they serve.

Balfour’s vision is to be the most admired senior living company in America and Balfour associates are expected to exemplify our core values of integrity, respect, and customer focus.

SHIFT: Sun-Thur or Tues-Sat

What will you do in this role:

• Primary focus on “sales zone” activities including face-to-face, voice-to-voice, creative follow up and purposeful planning for effective execution
• Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties
• Accurately maintain the community’s database by collecting and entering information about new inquiries and referral sources and recording consistent and appropriate follow up communication with inquiries, prospective residents and referral source contacts
• Develop and maintain relationships with potential referral sources and conduct on-going field visits
• Research and maintain current information on local competition and new services and competitors entering the marketplace
• Accurately track move-ins, move-outs, transfers and quantity vs. quality of referral activity, determining appropriate follow up actions
• As necessary, assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations
• Attend and participate in core Balfour sales training events and maximize techniques to grow census/revenue
• Send bulk action emails
• Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential
• Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate special events

You have:

• Expertise in “relationship selling” and a demonstrated ability to close
• Experience with motivational interviewing techniques preferred
• Ability to work in a team environment
• Effective verbal and written communication skills are required, including the ability to communicate openly, honestly and responsibly with others
• High school diploma or equivalency

You might also have:

• Experience in real estate, or luxury item sales
• Aptitude with technology, database, iPhone, & Microsoft Office Suite

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Ability to sit, stand and/or walk for duration of shift
• Must be available to work weekends and holidays as needed
• May be exposed to unpleasant odors, contagious diseases and blood borne pathogens
• Balfour is a pet-friendly community; you may be exposed to animal hair and dander

Why work for Balfour?

• Healthcare coverage for eligible employees working 32 or more hours per week (Full & 3/4 time status)
• Medical, dental and vision plan coverage
• Paid time off (PTO) and sick time for full and part time employees
• Tuition Reimbursement Program
• Employee Referral Bonus Program
• Employee Resident Referral Bonus Program

Health & Wellness Protocols: Interviews and training will take place in accordance with appropriate agency recommendations at the time. Currently, initial contacts will be virtual. At this time, applicants are requested not to visit Sales Center to submit applications or for interviews unless requested and scheduled in advance.

About Balfour Senior Living

Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States.

Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training