Street Outreach Case Manager

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Title: Street Outreach Case Manager                                       Division: HOPICS
FLSA:  Non-Exempt Full Time                                                Supervisor: Program Manager
Pay Range: $21.00 - $22.88 per hour                                       Revised: 07.21.2022
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Summary: Under the supervision of the Program Manager for Street-based Access and Engagement, the Incumbent (Outreach Case Manager) will perform professional case management services in connection with outreach to, and linkage for homeless consumers, and assist consumers and their significant figures in understanding and developing solutions to problems that lead to and result from homelessness.

Essential Functions
•    Conduct immediate needs assessments with adult consumers to obtain information to complete a comprehensive treatment plan.
•    Work and provide assistance to homeless clients in the field
•    Establish client treatment plans for housing, including plans that correlate with the clinical assessments of therapists, nurses and substance use counselors
•    Assist clients to resolve or cope with issues that contribute to mental, emotional, medical and/or substance related problems
•    Document all activity in accordance with the guidelines established for the Street Outreach by LAHSA, including entering all notes and treatment plans, and outcomes into HMIS

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Minimum Qualifications - Knowledge, Skills and Abilities Required
Some credits from an accredited college or university, or at least two years of experience working with homeless individuals; ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds; ability to work with homeless clients in the field; ability to communicate effectively both written and orally with collaborative entities; neat and professional appearance; attention to detail and punctuality required; working knowledge of Microsoft Word, Excel, and Internet; experience working with homeless persons with co-occurring issues (mental/health/disabilities/substances); be able to work with co-occurring populations that present with any stand alone or combination of mental illness, health conditions and substance related concerns. You must be able to report

Supervisory Responsibilities:
•    This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)
•    This position is responsible to work in any and all environments, including homeless encampments, in all areas of Service Planning Area 6. This position will require extensive interaction with homeless individuals, individuals with severe physical and mental disabilities, the possibility of individuals with infectious diseases, stray animals, moving vehicles, and other possible dangers associated with working in areas of high crime. You may be exposed to aggressive/hostile clients. Incumbent must be ready to deal with traumas which may trigger personal trauma; must work in conjunction with other collaborative staff members;

Physical Requirements
•    The Incumbent typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.

Mental Requirements
•    The Incumbent to be able to perform effectively under any and all of the following: unpredictable situations, crises, constant distractions, interruptions, uncontrollable changes in priorities/work schedules; be able to process information, think and conceptualize. You must be able to effectively deal with personal trauma that may be triggered.

 
 

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