Laboratory Technician

Responsibility

• Provides highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the consultative performance of complex implementations of Thermo Fisher Quant Studio and BD Max PCR systems.
• Provides tailored customer training to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions.
• Acts as an advisor on customer issues and drives efficiencies & optimization for the customer and Med Services through independent analysis and problem-solving.
• Utilizes independent judgment and discretion in the analysis of customer particularized needs and problem-solving issues that arise both during and after the implementation process. Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.
• Provides project management responsibilities and serves as a subject matter expert with customers.
• Regular and predictable attendance is an essential function of this highly responsible position.
• Collect test samples from clients on behalf of the doctor for RPP and UTI and other forms of PCR testing.
• Performs these job duties on site

Requirements

• Minimum Education Requirements: Associate’s degree in Medical Technology or a Laboratory Science (Biology, Chemistry, etc.)
• 3 years of previous experience in a clinical laboratory.
• Effective written/verbal communication skills as well as project management experience
• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering strong customer relationships.
• Can work as a field-based individual contributor with independence and autonomy