Regional Manager

For over 75 years, Aldon has been creating better places to call home. Founded by brothers who set off to create something of value for the local community, we continue to follow their guiding principles today by coming together with the shared purpose of delivering unparalleled personal service and striving to establish deeper bonds that deliver memorable living experiences.

At Aldon, we’re relationship driven and possess a people-first philosophy. The bonds formed with coworkers and the strong connections made with our residents and partners drive us to do our best work. When you join Aldon, you’ll immediately notice that we empower each other to create a collaborative, forward-thinking work environment that helps us all feel connected, challenged, and proud. It starts with you!

POSITION OVERVIEW

Under the direction of the Sr. Vice President, the Regional Manager is responsible for all operations of their apartment portfolio, with an emphasis on optimizing revenue and NOI, asset preservation, creating and enforcing policy for efficiency in operations, developing team members, and creating a positive work environment.

FINANCE

• Manage portfolio financial performance by creating and achieving annual operating budgets, monitoring expense control, and analyzing monthly Profit and Loss Statements to incorporate strategies for improvement. Provide budget guidelines to establish income and expense benchmarks, turnover expenses, staffing levels, rent increase percentages and other Key Performance Indicators.
• Monitor and make recommendations for revenue plans, delinquencies, deposit procedures, resident reimbursements, and processing of payables for the best interest of the company.
• Examine turnover procedure for damage assessment, turnover costs and fees associated with the preparation of statement of security deposits.
• Make recommendations for capital improvements and deferred maintenance and ensure all tasks are completed on time and within budget.
• Approve property invoices timely and ensure property checks are cut accordingly.
• Review delinquency weekly, including detailed delinquency report as required. Approve and monitor credits, concessions, and write offs submitted by the communities. Monitor filings to the attorneys, final account statements and collections.
• Coach Regional Managers and Community Managers on any action required to collect rents, manage expenses, and provide training as needed.
• Review and analyze monthly financials in an accurate and timely manner. Work with accounting to make sure all necessary AME items are completed and if there is anything that needs to be reconciled.
• Working knowledge of OneSite as required with the ability to be a resource to the Community Managers.
• Lead due diligence projects for property acquisitions or dispositions.
• Assist with feasibility studies of new acquisitions or development, including site evaluation, financial analysis, due diligence and developing marketing plans.

MARKETING

• Review the weekly statistics for the communities. Monitor the local market with market surveys and assist with recommendations for marketing plans. Monitor, direct, and regulate leasing activity and rental rates to maximize occupancy.
• Review proposed rent increases and market rents weekly, advising Community Managers of pricing strategy and opportunities for adjusting rental rates.
• Develop and implement appropriate renewal strategies. Lead the leasing efforts with help from the Community Managers.
• Maintain an ongoing in-depth knowledge of the market, market rents, market trends and demographics to gain a competitive edge. Support leasing and property staff with shops, by monitoring Craigs List, ILM, and RealYnc to ensure that the properties are maximizing leasing programs and following company procedures.
• Assure all Fair Housing regulations are being met.

SERVICE OPERATIONS

• Personally inspect each property monthly including grounds, common areas, models, vacant, and market-ready units. Identify deferred maintenance, major repair and capital improvement work that will improve property performance.
• Assist the Community Manager in obtaining competitive bids and proposals for work and services.
• Examine turnover procedures for quality and timely completion of finished units. Implement changes as needed. Assist with preventative maintenance, capital improvement projects, and deferred maintenance while ensuring all are completed on time and within budget.
• Monitor work of contractors and report findings to the SVP.
• Ensure that each property has a safety program that is effective and proactive.

ADMINISTRATIVE

• Implement, update, and ensure compliance for all company policies and procedures in the Aldon Policy Partner Manuals/Handbook as needed.
• Attend staff meetings and safety meetings, if applicable, for each property in portfolio on a regular basis as well as holding a monthly Community Manager Meeting.
• Produce quarterly written property inspections and determine appropriate action needed. Standardize all property operations and initiate changes as needed.
• Assist in the development and acquisition of new communities.
• Review and assess property workers compensation and safety standings recommending action plans to reduce injuries, damages, and claims.
• Ensure compliance with the terms of any 3rd party management agreements.
• Ensure compliance with LITHC, ADU, HOC, Section 8 or any other government requirements (when applicable).
  

PERSONNEL DEVELOPMENT

• Provide staff leadership and supervision which motivates employees and creates high morale by communicating expectations. Take an active role with the development of your Community Managers and Service Managers. Provide training and supervision to all site staff team members. Make recommendations for future training needs.
• Review and evaluate all property positions
• Interview and assist in selection of property team members.
• Approve all new hires, status changes and terminations of property staff. Review any compensation changes, make suggestions and review for approval with supervisor.
• Assist and advise on coaching or actions plans for team members.
• Review and evaluate all property positions
• Meet with CM weekly to discuss marketing, vacancies, budgets, personnel, maintenance, and any other issues. Conduct regular employee one-on-one meetings. Inform HR immediately of any employee issues and work collaboratively to solve and assist together.
• Provide ongoing feedback to team members and support Director of Culture & Talent with career development, training, and culture initiatives (for example employee events).
• Monitor employee ADP time keeping and time-off requests.
• Manage overtime and implement changes to keep at a minimum.
• Prepare and conduct property meetings as necessary to review new policies and procedures, property objectives and problem solving.
• Complete and attend all Aldon training and company events.

CUSTOMER SERVICE

• Ensure that customer service (both resident and internal/external stakeholders) is consistent and at a high standard that exceeds the expectation of the customer.
• Establishing benchmarks to effectively monitor and measure customer satisfaction. Review and monitor online reviews and reputation.
• Work with stakeholders to ensure that there is a clear understanding of the stakeholder goals and objectives and that we are meeting them.
• Deliver a high level of customer service to all customers that you interact with.

POSITION REQUIREMENTS

• BA or BS or CPM preferred.
• 5-7 years multi-site experience required.
• 10 year’s experience in direct supervision of five or more team members and 5 years of experience in supervising three or more communities.
• Excellent knowledge of local county, city, state and federal laws, guidelines and or ordinances.
• Well versed in the eviction process for portfolio of properties. Strong computer skills including Microsoft Word, Excel, Outlook and RealPage.
• Experience with a diverse portfolio is preferred.
• Must be able to walk apartments and grounds, including steps and climbing stairs. Occasionally requires lifting 20 pounds or less.