Operations Coordinator

Are you someone looking for a fast-paced job with growth opportunities? Give our Operations Coordinator role a look. The Operations Coordinator will play a pivotal administrative role in the office and work closely with the Division Manager. Duties will include scheduling and dispatching of cleaning crews, ensuring our cleanings are completed per the schedule and meet our level of standards, and weekly review and approval of invoices. Setting up new accounts, correspondence with Property Managers, recruitment and onboarding of new crew members, and maintaining crew performance evaluations. The Operations Coordinator will also have the responsibility of assisting the Field Supervisor with oversight of daily operations in the field by providing proper training and reinforcement to the crews in order to meet standards and requirements. Quality inspections of cleaned units and performing cleaning activities when needed. Responsibilities: • Act as a point of contact for complaints or questions from customers and respond in a timely manner • Plan community events to market the company and increase brand awareness Administrative: • Correspondence with Property Managers (scheduling, heavys, go-backs) • Work order entry • Billing • Tracking Special projects • Setting up new accounts • Creating and sending proposals • Managing account data across multiple platforms (Method & Monday.com) • Sending our proposals • Weekly review and approval of sub-invoices • Supply req's/Oversight of Inventory & supplies • Policy & Procedure implementation Crew Management: • Sub Training and reinforcement (SOW, Punctuality, Uniforms) • Scheduling and dispatching of Turns, daily check-ins with dispatched turn crews • Recruitment and onboarding of new subs • Maintaining crew performance evaluations/bonus tracking • Heavy request processing and approval • Go back oversight and follow through • Quality control in the field as needed • Student Housing planning and field support Qualifications: • Shows ability to quickly finish very detailed work • Customer service experience in our industry is preferred • Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues • High school diploma or GED required, some college experience preferred • Enjoys talking with customers and can communicate through verbal and written channels • Candidate must possess strong organizational and communication skills • Experience in Move-Out Cleaning, House Cleaning, Janitorial, or related fields preferred • Bilingual - English/Spanish a plus • Smartphone knowledge is a plus • Clean DMV and background report Compensation: $21 - $25 hourly

• Administrative: • Correspondence with Property Managers (scheduling, heavys, go-backs) • Work order entry • Billing • Tracking Special projects • Setting up new accounts • Creating and sending proposals • Managing account data across multiple platforms (Method & Monday.com) • Sending our proposals • Weekly review and approval of sub-invoices • Supply req's/Oversight of Inventory & supplies • Policy & Procedure implementationCrew Management: • Sub Training and reinforcement (SOW, Punctuality, Uniforms) • Scheduling and dispatching of Turns, daily check-ins with dispatched turn crews • Recruitment and onboarding of new subs • Maintaining crew performance evaluations/bonus tracking • Heavy request processing and approval • Go back oversight and follow through • Quality control in the field as needed • Student Housing planning and field support