Seasonal Dual Rated Food Server/Supervisor (Madison Resort WC)

Come join a fun team with a fun culture while working in the beautiful Jersey Shore environment! The all-new Madison Resort Wildwood Crest, formerly known as the Oceanview Motel is a beach front property that was built in 1964, and at the time was the largest motel ever built in The Wildwoods. Recently purchased by Madison Resorts, this property is currently under full restoration construction with plans of softly opening in April of 2024.

The property will consist of a hotel, which will boast over 200 hotel rooms, 1-2 restaurants, multiple pools, and of course beach service with much more to come in future years.

Summary:

The role of the Dual Rated Server/Supervisor is to provide fast and flawless service to our dining guests as a food server and to be the acting supervisor on duty in the absence of the Restaurant Manager.

Responsibilities:

• Know, understand, and adhere to company established policies and procedures.
• Ensures guest interactions are always positive. Smiles with every guest.
• Performs other related duties as assigned.

Server Duties:

• It is the server’s responsibility to confirm their schedule with MOD one week in advance
• Be knowledgeable, know all products and special instructions per manager on duty
• Wear proper uniform, clean & pressed.
• Restock all necessary items needed for service and or event before during and after scheduled shift
• Review all paperwork from manager, paying attention to special arrangements/details/counts
• Communicate with MOD on inventory needs
• Assist team members through efficient service at all times
• Keep all service areas including kitchen area in sanitary condition in accordance with Board of Health Standards. See MOD for specifications and/or special instructions
• Ending shift with MOD approval
• Provide quality service to all patrons by greeting them promptly and professionally in a friendly and courteous manner.
• Must have extensive knowledge of menu, daily features, promotional offering and be able to effectively convey overall knowledge of property events and locations.
• Place all orders promptly and accurately through the POS system.
• Coordinate pickup and delivery of food and beverages.
• Remove Replace Replenish Restock all required items.
• Prepare guest check and collect payment.
• Proper verbiage, good judgment and tasteful conversation must be used at all times.
• Set up any reservation/event etc., as directed by supervisor or MOD on duty
• Attend pre shift in order to execute all points of service and/or special assignments or instructions.

Supervisor Duties:

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Interacts with guests to obtain feedback on product quality and service levels.
• Hire, train, manage, and develop employees within responsible areas.
• Work and be flexible in being scheduled as needed full time.
• Manage the flow of dining room seating. Have detailed knowledge of seating capacities, station assignments, and storage areas.
• Train hostesses, servers, runners, bar helpers and bartenders. Both formally and at pre-shift.
• Review and monitor/reinforce dining room service standards.
• Assign and monitor that side work for service staff is being executed, discuss all details with pertinent parties regarding any functions held within the restaurant to ensure efficient and quality service.
• Has extensive knowledge of menu, daily specials, promo’s offerings, and is able to convey overall knowledge of property events and locations.

• Must be at least 18 years of age.
• Supervisory experience preferred.
• Serving experience preferred.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Madison Resort Wildwood Crest is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Madison Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.