Information Systems Specialist -PHV - Close Date: 05.06.2024

United Indian Health Se

Arcata, CA

$50,024 to $55,224 Yearly
Full-Time

Job Description

SUMMARY:

Under supervision of the Information Systems Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and data processing systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Installs, configures and upgrades operating systems and software, using standard business and administrative packages. Loads and updates software applications as required.

Installs, assembles and configures computers, monitor, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required by new installations and office reconfigurations.

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and correction where required. Refers major hardware problems to supervisor for appropriate action.

Performs duties for carrying out computer operations according to policies and procedures to assure quality. Meets with supervisor to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met.

Notifies supervisor of errors or equipment stoppage. Assists with reviewing of daily logs and reports to detect recurring slowdowns or errors. Records problems, which occur, such as down time, and actions taken.

Assists in evaluation of new software and hardware to determine usefulness and compatibility with existing hardware and software. Consults with software and hardware vendors and other agency workers to solve problems impeding computer processing.

Assists in establishing and maintaining Wide Area Network (WAN), user environments, and network security.

Protects client confidentiality by monitoring and educating end users on electronic data security. Reports security issues/observations/breaches to immediate supervisor. Assists with creation of and maintenance of WEB based Internet/Intranet applications.

Answers telephone calls to assist computer users encountering problem. Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advise to implement solutions.

Maintains a professional organized clean working environment by following organizational policies, guidelines, and safety standards.

Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed.

Attends department staff meetings and other meetings as assigned.

Adheres to accreditation and compliance standards/guidelines.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

Associate's degree (A.A.) or equivalent from two-year college or technical school in computer field or related field; and
Two to three years of experience administering a Windows server and desktop environment with active directory experience.

COMPUTER OPERATIONS

Advanced personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
Ability to successfully navigate and utilized the electronic health record system(s).

Knowledge of computer systems and administration such as: VMware Administration, NetApp SAN Administration, Backup Administration, SQL Server Administration, Network Administration and Terminal Services Administration

LANUGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to staff, management, consultants, public groups, and/or boards of directors.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a minimum of concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a valid drivers’ license.
Must be able to be insured under the agency’s vehicle policy.

Must provide proof of valid private vehicle insurance.

OTHER SKILLS AND ABILITIES:

Ability to operate standard office equipment (copier, fax, etc.).
Must be able to work with American Indian people and be sensitive to their culture.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Participate in proactive team efforts to achieve the Mission, Vision and Guiding principles of UIHS.
Provide leadership to others through example and sharing of knowledge/skill.