Customer Service Representative

About Us: ALL-GAS is a dynamic and innovative leader in the welding supplies, compressed gases, and propane supplier sector, dedicated to delivering top-notch products to our valued customers. We are committed to fostering a positive and inclusive work environment that encourages collaboration, growth, and professional development.

Job Overview: We are seeking a Customer Service Representative (CSR) to join our passionate and dedicated customer service team at ALL-GAS. As a CSR, you will play a crucial role in providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction.

Responsibilities:

• Respond promptly to customer inquiries via various communication channels (phone, email, chat, etc.).
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal teams to resolve customer issues and ensure a smooth customer experience.
• Provide product information and assistance to customers.
• Ensure customer satisfaction and provide professional, friendly, and empathetic service.
• Identify and escalate priority issues to the appropriate channels.
• Stay up-to-date with product knowledge, company policies, and industry trends.
• Assist in maintaining and updating customer databases.
• Contribute to the improvement of customer support processes.

Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service role is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle challenging situations with patience and professionalism.
• Proficiency in using customer service software and Microsoft Office Suite.
• Adaptability and ability to work in a fast-paced environment.
• Positive attitude and a willingness to learn and grow.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work culture.
• Employee discounts on company products.
• Paid time off and holidays.

How to Apply: If you are a dedicated individual who thrives in a customer-centric environment, we would love to hear from you. Please apply online at https://allgas.com/careers/.

ALL-GAS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.