Restaurant Host / Hostess

Wurzak Hotel Group is looking for an experienced Restaurant Host / Hostess to support the Food & Beverage Department at our gorgeous property, Renaissance Fort Lauderdale Marina Hotel. This position will be responsible for greeting guests as they enter the restaurant and show them to their table or waiting area. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.

General Requirements

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions regarding the menu items.
• Knowledge of the menu.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they are happy with food and service.
• Responding to complaints and helping to resolve them.
• Assist other position in the restaurant as needed.
• Comfortable standing for long periods.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Complies with all guest service basics such as uniforms, nametags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guest as appropriate.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment.  Equipment only to be used as intended.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Respond in a positive, calm tone to guests and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Attend trainings, meetings, and other department events, as scheduled.

Education and Experience:

• High school education or equivalent experience.
• 6 months of previous B&F (Hospitality industry preferred).
• Familiarity with hospitality industry practiced preferred.
• Excellent interpersonal communication skills.
• Excellent customer service.
• Punctual.
• Energetic, motivated personality.
• Must be able to lift at least 30 lbs.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who we are:

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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