Activities Staff

Daily Management, Inc.

Job Description

JOB TITLE: Activities Associate

Reports To: Resort Manager Non-Exempt

Department: Activities Department

SUMMARY:

This position is primarily responsible for helping children and adults with fun daily activities; and to engage all guests to participate in activities and promote a happy, fun and safe resort environment by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following: Other duties may be assigned.

• Assists guests with activities participation, completes general set up of activities; cleans up after activities and is responsible for keeping recreation room and supplies available and stocked for activities
• Should be creative and have an outgoing and upbeat personality

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

COMPETENCIES:

To perform this job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics
• Design- Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
• Technical Skills – Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others; pursues training and development opportunities
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs: Solicits customer feedback to improve service: Responds to request for service and assistance: Meets commitments.
• Interpersonal Skills – Focuses on solving conflict not blaming. Listens to others without interrupting; Keeps emotions under control; Remains open to other’s ideas and tries new things
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively. Is able to read and interpret written information
• Team Work – Exhibits objectivity and openness to others’ views: Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above own interests; Must be able to build moral and group commitments to meet goals and objectives; Supports everyone’s efforts to succeed.
• Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Provides vision and inspiration to peers
• Change Management – Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results
• Cost Consciousness – Works within approved budget; Implements cost saving measures
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Ethics – Treats people with respect; Keeps commitments; Inspires trust in others; Works with integrity and ethically upholds organizational values
• Organizational Support – Follows policies and procedures; Complete administrative tasks correctly and on time; Supports organization’s goals and values; Supports affirmative action and respects diversity
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions
• Motivation – Sets and achieves challenging goals; Measures self against standard of excellence
• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions
• Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time
• Adaptability – Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; keeps commitments
• Initiative – Volunteers readily; Asks for and offers help when needed

BUSINESS RELTATED CONTACTS:

Guests, Owners, Associates

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have advanced knowledge of Internet Software; and Word Processing software

OTHER SKILLS AND ABILITIES:

Bilingual ability is an asset but not a requirement

Ability to self motivate

OTHER QUALIFICATIONS:

Friendly and outgoing personality

Must like to deal with the public

Must be customer service oriented

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste and smell.

The associate must regularly lift and/or move from 10 to up to 25 pounds.

Specific vision abilities required by this job include close vision and distance vision

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to working near moving mechanical parts and work in precarious places.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.