Call Center - IT Help Desk

Job Title: : Call Center - IT Help Desk

Location: Golden, Colorado(Onsite)

Duration: 6 Months

Job Description:

Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.

The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management, verbal and written communication, excellent customer service skills on the phone and in person. Candidate must be local, have a clean driving record, reliable transportation. Must be able to take direction and also work independently when necessary.

Experience working with an IT ticket system required. Service Now experience with incident, requests and asset management are preferred.

The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for in-person interviews and reporting to work on scheduled days.

Contract only without possibility for extension.

Schedule

Days : Monday to Friday Yes

Hours/Day: 9

Time Zone: MST

Shift: 7:30 AM to 5:00 PM

Qualifications:

• TCP/IP- Novice (1-3 Years)-No
• Time Management-Must be able to document project milestones and plan and schedule deployment of equipment. -Proficient (4-6 Years)-Yes
• Remote end user support-Experience assisting users with remote share and control tools such as SCCM, Quick Assist, Bomgar-Novice (1-3 Years) -Yes
• Service Now-Create and manage incidents, requests, and asset management. Like system may be acceptable-Proficient (4-6 Years)-Yes
• Adobe Acrobat -Novice (1-3 Years)-No
• Communication skills both verbal and written-Advanced (7-9 Years)-Yes
• Learning ability -Advanced (7-9 Years)-Yes
• Presentation skills-Novice (1-3 Years)-No
• Project management-Novice (1-3 Years) -No
• Teamwork-Advanced (7-9 Years)-Yes
• Active Directory -Advanced (7-9 Years)-No
• Microsoft Office-Advanced (7-9 Years)-Yes