Computer Field Technician

Are you interested in a Long Term 2 Year Contract as a Field Technician in OK CITY, OK? 

Location
Oklahoma City
Oklahoma, 73120
Non Driving

Duration: Possibly Long Term

Minimum 2 Years Experience - Deskside Support Experience required

MUST HAVE ON TOP OF EVERY RESUME
Please list the BR and Have you ever worked for  as a contractor or FTE?
1. How many years’ experience do you have with installing?
Desktops:
Laptops:
Printers:
Software:
2. How many years’ experience do you have with Desk Side Support?
3. How many years’ experience do you have with Troubleshooting?
Repairs of Desktops:
Repairs of Laptops:
4. How many years’ experience do you have with Software?
5. How many years’ experience do you have with Hardware?
6. How many years’ experience do you have with ticketing systems?
7. Do you have you’re A+ Certification?
8. Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?
9. Have you ever worked for *** as a FTE or Contractor, if so when and who was the manager as well as why did you leave?
10.Are you at least 18 years of age?

Description
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system