SERVICE OPERATIONS MANAGER - FIRE ALARM SERVI

At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.

Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are” and we hold each other accountable to these CORE VALUES. Our Five-Alarm Growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement. We place the priorities of our Team First and our team members back it up through Do What You Say! execution. Total Fire Protection believes that Do the Right Thing! builds loyalty, trust, and respect because We Care about our team members, our customers, and our community.

Every team member brings their own expertise to Total Fire Protection and is encouraged to make their voice heard. We offer a family-oriented culture of teamwork and encourage continuous learning, a diverse atmosphere, and opportunities for career advancement.

Total Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth. The Fire Alarm Services Operations Manager will be directly responsible for the oversight of all Field Service Technicians in the inspection, testing, and maintenance of Fire Alarm systems, in accordance with NFPA 72. As the Fire Alarm Services Operations Manager, you will report directly to the General Manager of Fire Alarm Services and manage all aspects of fire alarm operations, including the supervision and development of a team of administrators, dispatchers, and field technicians, both in the main office and in the field. You will be directly responsible for the following:

Purpose and Value Add:

The overall purpose of the Fire Alarm Services Operations Manager role is the be the primary lead in overseeing all functions of the Service Operations in the Company’s fastest growing and expanding Business Unit. As the leader of the Service Operation, the individual in this role would be afforded the unique opportunity to supplant their legacy with Total Fire Protection. With a diverse and dynamic expertise in business acumen and fire alarm operations, the Service Operations Manager will play an integral role in the overall Business Unit’s strategic execution, while concurrently having an immediate and sustainable influence both the Fire Alarm Business Unit and the Company position for future growth and expansion.

Essential Duties and Responsibilities:

• Live Our Values!
• Understand Total Fire Protection’s strategy, business, and growth initiatives.
• Develop, train, and supervise all division Employees including but not limited to field technicians, coordinators, supervisors, dispatchers, and administrative staff.
• Coordinate the activities of Subcontractors and Employees in the completion of project related tasks.
• Accountable for the completion of planning, scheduling, completion, installation, billing, warranty issues, and emergency jobs.
• Proactively communicate with customers, vendors, suppliers, and subcontractors to implement plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Work cooperatively with other departments within the company and with fellow team members including but not limited to service technicians, accounting, sales reps, project managers, and construction teams.
• Plan and monitor the day-to-day running of business to ensure smooth progress of operations.
• Responsible for P&L stated goals to track and control costs as they relate to any specific project or service activity in support of company’s gross margin objectives. Also reports the information in an effective manner to senior and or executive management, and to take corrective actions when costs are out of line with projected targets.
• Manage all installation and service requirements including material purchasing and project scheduling, with fiscal responsibility and exceptional subcontractor management.
• Cooperatively partner with the sales team to support the growth and profitability of the branch.
• Accountable for control and calibration of inspection measuring tools and test equipment.
• Ensure timely and accurate processing of work orders including the opening, closing, billing, costing, margin review, and the management and monitoring of all open and unscheduled work.
• Establish and periodically analyze department-specific metrics and reports for the purpose of coaching department supervisors on improving team performance.
• Consistently report key information to ensure Key Performance Indicators (KPIs)are attained.
• Assess financial information and adjust operational budgets to promote profitability.
• Collaborate with human resources on the recruitment, selection, counseling, and evaluation of candidates and Team Members.
• Ensure that Employee evaluations and reviews are administered on time and in compliance with Equal Employment Opportunity regulations.
• Our emergency service requires this position to be responsible for managing all technicians on call processes, calendar synchronization, and procedures.
• Continuously evaluate the efficiency of business procedures according to organizational objectives and apply improvements.

Required Skills and Experience

• Three (3) to Five (5) years industry experience within an operations supervisory/ management role including planning, estimating, contracting, project management, servicing systems, account management, and all aspects of general business management.
• Experience servicing addressable and conventional fire alarm systems.
• Demonstrated management/leadership abilities including training, team building, presentation and negotiation skills, branch administration, and effective interaction with customer/company management.
• Capacity to proactively implement organizational and process change in response to business needs.
• Robust listening, negotiation, organizational, oral, and written communication skills for efficient multi-tasking.
• Literacy to read and comprehend financial statements, blueprints, contracts, and submittals.
• Ability to accurately forecast monthly/quarterly/annual business results using appropriate financial tools and processes.
• Capability to read and negotiate scope of work for service and construction contracts.
• Previous P&L management experience a plus.
• NICET Level II Fire Alarm System Certification preferred.
• Knowledge of applicable local, state, and federal codes preferred, to start but will be required to learn.
• Computer fluency in Windows, Excel, and other Microsoft products.
• Possess a valid driver’s license and driving record that meets company requirements.
• Ability to travel up to 25% of time depending on assigned geographic location.

Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Total Fire Protection is a nationwide Fire and Life Safety firm that has been serving the industry for 20-years. Our employees take their jobs very seriously because they recognize that life safety services protect buildings and save lives. Total Fire Protection has sustained rapid growth throughout our continued success, and plan to expand even further. We are looking for dedicated individuals to facilitate our expansion and share in our success.

Total Fire Protection provides a productive and engaged work environment that demonstrates that we value our employees. Our employees receive paid training, competitive salary, performance-based advancement, paid vacation, paid holidays, health benefits and 401(k) as well as other incentives.

Think you have what it takes to be a Total Fire Protection team member? Apply on our career page at www.tfp1.com to be a part of this dynamic organization!

Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.