Associate Application Managed Service Engineer

Summary:

In the life of an Application Managed Services (AMS) Engineer, you can expect to work with a smart team of Document Management and application experts who support multiple clients across the US. We are actively recruiting for DMS Engineers across the nation.

The Associate AMS Engineer will be working with clients to support and maintain core legal applications (e.g. iManage, NetDocuments, Litera, Teams, SharePoint, etc.) in both on premise and cloud-based environments.

Role and Responsibilities:

• Develop knowledge of iManage modules such as IDOL/RAVN, Comm Server, Share, Drive, SPM, Threat Manager, etc.
• Develop knowledge of NetDocuments modules such as ndMail, ndLink, etc.
• Assist with authentication setup (SSO, MFA, SAML)
• Perform mass document imports/exports in/out of DMS
• Tier 2 user application support (specifically for iManage and NetDocuments)
• Perform data analysis, gather and document user and functional requirements
• Develop and execute test scripts
• Troubleshoot workspace creation issues
• Integrations with other desktop applications
• Troubleshooting on server, workstation or cloud
• Perform system administrative functions
• Assist with building and adding to documentation

Required Skills and Abilities:

• Knowledge of the following Technical Environments: iManage Work DMS applications (Work Server, Work 10, FileSite, DeskSite)
• Legal desktop – e.g. iManage, NetDocuments, Microsoft Office, Adobe, Litera, etc.
• Document import/export tools (native and third-party)

Education and Experience:

• 2 + years working with DMS (specifically iManage or NetDocuments)
• Experience in a service desk troubleshooting DMS issues and other legal applications
• Strong written and verbal communication skills

K2 Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

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