Design Sales Associate

Position: Design Sales and Estimating Associate

Summary:

This role primarily involves sales and estimating responsibilities, with a focus on selling flooring products and services while also handling estimating tasks for both direct sales and overflow from other sales associates.

Essential Functions:

• Stay updated on a wide selection of flooring products, including their benefits and warranties.
• Provide exceptional customer service, building strong client relationships through showroom meetings.
• Assist customers in selecting flooring options, explaining features and benefits.
• Sell flooring products and installations, meeting or exceeding sales goals and metrics.
• Conduct field measurements as needed.
• Interpret construction drawings using appropriate software.
• Perform material takeoffs, create cost proposals, and solicit material and vendor pricing.
• Generate quotes and proposals using spreadsheet and Structure software.
• Adhere to timelines for producing estimates and takeoffs.
• Prepare proposals, sales orders, and other necessary documents.
• Collaborate with administrative staff to create work orders and job schedules.
• Take responsibility for each job's process, providing assistance and follow-up as needed.
• Visit job sites to ensure smooth installation processes.
• Coordinate with accounting to ensure timely collection of job payments.
• Network effectively with other store employees.
• Utilize computer databases for merchandise availability and order processing.
• Follow up promptly and professionally with customers regarding requests or concerns.

Competencies:

• Demonstrate outstanding customer service with a customer-centric approach.
• Maintain a positive, proactive attitude.
• Exercise sound judgment and discernment.
• Take ownership of performance and strive for proficiency.
• Understand the interrelation of tasks and responsibilities with other departments and the flooring industry.
• Excel in a fast-paced work environment.
• Exhibit maturity, professionalism, poise, tact, and diplomacy.
• Proactively identify and propose effective solutions to potential problems.

Work Environment:

• On-site position with travel to client sites in VA, DC, MD region.

Physical Demands:

• Operation of computers and office machinery.
• Occasional lifting of product boxes weighing up to 20 pounds for various needs.

Travel Required:

• 50% travel required.

Required Qualifications:

• Ability to read and understand plans.
• Proficiency in Microsoft Office.
• Experience with RFMS or other estimating software and strong technical knowledge of flooring.