Demand Response Dispatch Operator

CPower is the leading, national distributed energy resources monetization and Virtual Power Plant provider, creating the Customer-Powered Grid® that will enable a flexible, clean and dependable energy future. With ~6.7 GW of capacity at 27,000+ sites across the U.S., we unlock the full value of DERs to strengthen the grid when and where reliable, dispatchable resources are needed most. CPower is based in Baltimore, MD., and is owned by LS Power, a development, investment and operating company focused on the power and energy infrastructure sector.

We are looking for a Dispatch Operator who will be responsible for day to day dispatching of CPower customers during electrical grid emergencies and appropriately handling any ISO directives as they relate to CPower’s general operations in demand response arena. Dispatchers will have to interact with CPower customers advising them on the potential for demand response events, as well as any current event in which CPower customers may be a part of. Due to the shift work schedule Dispatchers will need to work with minimal oversight, exercising discretion and swift independent judgement pertaining to CPower compliance with ISO rules and regulations.

This is position is located in Baltimore, MD.

Essential Duties and Responsibilities

• Quick and successful dispatch of all Demand Response events in a moment’s notice 24x7 in all markets in which CPower participates.
• Continual review of current ISO grid conditions to advise CPower internal and external customers regarding specific market situations.
• Constantly monitor dispatch center email inbox and main dispatch phone for events.
• Troubleshoot CMS data loggers installed at CPower customer sites.
• Maintain dispatch logs of DR events, customer issues, and act as a customer service-oriented desk either by immediately assisting the customer or escalating to the proper internal CPower team.
• Monitor in real time CPower customers in order to ensure compliance within the various markets CPower participates in.
• Coordinate and schedule bids on behalf of customers to maximize potential revenue for the customer, as well as minimize exposure in various markets.
• Develop and maintain Dispatch Standard Operating Procedures for all regions and programs CPower participates in.
• Attend bi-annual training to develop and maintain relevant knowledge and skills.
• Maintain in depth knowledge of the CPower suite of products which span multiple regions nationwide.
• Take and successfully pass a dispatch certification test annually, prior to the start of the summer season.
• CPower participates in programs where a fully staffed 24x7 desk is required, therefore The Dispatch & Meter Operator position requires shift work as part of seven-day, 24-hour operation.

Requirements

• Bachelor's Degree in Science, Engineering, Technical or equivalent applicable experience.
• 1 – 2 years of related experience preferably in the energy industry, specifically within the demand response area.
• Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment.
• Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming.
• Strong problem-solving, analytical, with the ability to think and work independently.
• Strong communication skills (written and verbal) and interpersonal relationship skills.
• Must be highly accurate, detail oriented, with high sense of urgency during dispatch periods.
• Self-Motivated, enthusiastic, and self-starting is a must in order to excel in this position.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly on telephone.
• All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period.

Benefits

Unique opportunity to work at a successful, growing company with a strong entrepreneurial spirit. We focus heavily on developing our employees and linking successes to our core values. CPower offers a great benefits package that includes medical, dental, vision, 401K, vacation, up to $10,000 per calendar year in tuition reimbursement, etc. CPower’s leadership prides itself on maintaining a rewarding culture, and always striving to offer a great team-member experience.

CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.