Dispatcher- Crafty Beaver- Skokie

Crafty Beaver, a Nation’s Best Holdings, LLC company, is seeking experienced candidates for a Dispatcher position that has the potential to move into a full-time position in our Skokie, IL location.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What’s It Like To Work for Nation’s Best?

Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.

Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.

Autonomy: We empower entrepreneurial spirit in all our associates.

Relationships: We believe the core of our business is the relationships we build.

Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.

Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.

Growth Mindset: We are focused on long-term growth, both in our associates and the company.

Atmosphere: This is not a suit and tie environment. We roll up our sleeves and get the job done.

Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.

Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.

Position Overview:

We are seeking a reliable and organized individual to join our team as a Dispatcher. As the Dispatcher, you will play a crucial role in coordinating the efficient delivery of lumber, hardware & building materials to our customers. This position requires strong communication skills, attention to detail, and the ability to manage logistics effectively.

Primary Responsibilities include:

Coordinate Deliveries:

• Schedule and coordinate the timely delivery of lumber, hardware & building materials to customers, ensuring accuracy and efficiency.
• Optimize delivery routes for maximum efficiency, considering factors such as traffic, fuel efficiency, and delivery time windows.

Communication:

• Communicate with delivery drivers to provide them with necessary information and instructions.
• Address customer inquiries and concerns related to deliveries promptly and professionally.
• Keep customers informed about the status of their orders and any potential delays.

Customer Service:

• Provide excellent customer service through proactive communication to ensure satisfaction with the delivery process.

Logistics Management:

• Collaborate with yard staff to ensure accurate picking and loading of orders.
• Monitor and track inventory levels to facilitate accurate order fulfillment.

Documentation:

• Maintain accurate records of deliveries, including order details, delivery times, and any issues encountered.
• Generate necessary paperwork and documentation for each delivery.

Qualifications:

• High school diploma or equivalent; additional education or relevant experience is a plus.
• 3+ years previous experience in dispatching or logistics
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Familiarity with lumber, hardware & building products is a plus.
• Proficient in using computer systems and basic software applications.