Nurse Navigator -Navi Nurses

Company Summary

Navi Nurses is a private duty nursing company that delivers personalized care for clients and caretakers at every stage of their healthcare journey. Navi was built by nurses for nurses, empowering RN contractors to rediscover joy in their nursing career by providing comprehensive care directly to post-surgical, aging, and end of life clients.

Founded in 2021, Navi Nurses has helped hundreds of nurses to provide thousands of hours of care across the greater Phoenix area. Navi is hiring a Nurse Navigator to help continuously improve the company’s standards of care for clients, nurses, and healthcare partners, while also supporting the scale of Navi’s operations.

Nurse Navigator Role Summary

The Nurse Navigator is central to Navi’s core operations by adding warmth and credibility to the intake process while demonstrating clinical expertise to assist new and existing clients in building personalized care plans. The Nurse Navigator ensures the highest quality of service for each client's co-created care plan with the support of Navi Nurses administrative team and nurse contractors. The Nurse Navigator supports Navi’s internal and external operations - balancing responsibilities across inbound client management, clinical assessments, client advocacy, nursing support, guiding care planning, data reporting, and clinical operations. 

While Navi’s Administration Department operates Mon-Fri 8am-5pm and Sat-Sun 10am-5pm, the Nurse Navigator role is flexible in hours and location, depending on business needs. Ideal candidates for this role are Registered Nurses with 4+ years of experience, and are available for at least 15-20 hours of work per week, including weekends. Qualified candidates will be offered flexibility in their weekly hours, days worked, working locations, and local travel to execute the Job Duties and Responsibilities listed below - to meet client, nurse and business needs. 

Minimum Qualifications & Education Requirements

• • Arizona RN license in good standing, unencumbered.
  • 4+ years of direct client care experience (at least 1 year in an acute setting within the last 5 years).
  • Current AHA BLS and/or ACLS.
  • ASN or higher & graduated from an accredited nursing program.
  • Complete the 20+ hour in-person training with DoN.
  • Navi RN Contractors with at least 6 months working in Navi are HIGHLY encouraged to apply.

• Strong preference will be given to RNs with 2+ years of ICU or ER experience.

 Other Requirements & Skill Sets

• Ideal candidates would have at least 2 years of experience in sales, customer support and / or general administrative work.
• Excellent customer experience and attention to going above and beyond 
• Strong interpersonal and communication skills, both digitally and in-person, when meeting with clients and nurses. This includes helping with inbound support questions, onboarding new clients, and managing sensitive / urgent matters.
• Comfortability with technology and excellent knowledge of Google Suite Tools, Outlook and Gmail, and other healthcare platforms.
• Enjoy and thrive in a fast-paced, startup environment with high levels of autonomy and ability to learn quickly on-the-job.
• Excitement to adapt to the changing responsibilities of this role as Navi continues to scale across the US.

Qualifications

• Nursing Expertise: Registered Nurse (RN) with a robust clinical background and a passion for delivering patient-centered care. The Nurse Navigator executes sound clinical judgment, evidence-based practices and adheres to the most up-to-date standards of care while functioning in an autonomous role. They support nurse contractors as a resource for clinical concerns and answer clinical-based questions from client specialists, clients, and nurse contractors. 
• Brand Ambassador: Creates and sets the expectations of the Navi experience with each new client either in-person, via telehealth, or phone. Embodies the core beliefs, mission, and vision of Navi with enthusiasm and authenticity and expresses them clearly to the client throughout their health journey.
• Customer-Centric Mindset: Demonstrates commitment to providing exceptional customer experiences by anticipating patient needs, addressing concerns proactively, and striving to exceed expectations with every client encounter.
• Holistic Care Coordination: Provide comprehensive care coordination services, collaborating with nurse contractors, clients, family members, healthcare providers, specialists, and support services to co-create personalized care plans that prioritize the overall well-being of the client.
• Communication: Possesses exceptional communication skills, both digital and interpersonal, with a focus on support and understanding for both clients and nurse contractors. Translates complex medical information into easily understandable terms. Fosters strong patient engagement through empathetic communication, active listening, and the establishment of trusting relationships. Strives to empower clients to actively participate in their healthcare decisions
• Collaboration: Works closely with nurse contractors, healthcare providers, administrative staff, and fellow customer service representatives to maintain a cohesive and collaborative environment. Leads teams of nurse contractors with care, empathy, and empowerment by creating a safe environment that facilitates growth. Shares insights and feedback for continuous improvement. Work with Navi’s Director of Nursing (DoN) to enforce industry-leading quality of care standards, while also documenting and reporting positive and negative feedback to the Nurse Navigator, DoN and Executive team.  
• Adaptability: Ability to adapt quickly to changing healthcare landscapes and evolving patient needs. Flexibility in scheduling and client staffing needs if applicable.
• Problem-Solving: Strong analytical and problem-solving skills to navigate complex healthcare scenarios and provide effective solutions. Strives to discover and implement solutions that support the client goals and Navi Mission. Assess needs for intervention and escalate compliance and client issues to DoN.
• Detailed Analytics: Execute regular chart audits to ensure Navi’s Standards are upheld with accurate and timely completion of required documents. Assume a leadership role for the nursing team and help develop and identify nurses who can continue growing into other roles. 
• Technology Proficiency: Demonstrate proficiency in utilizing Navi’s telehealth platforms, electronic health records, and healthcare applications. Possess familiarity with the latest healthcare technologies and trends. Ability to learn and execute properly multiple app based technologies such as but not limited to Google Suite Tools, Outlook, CharmEHR, Connecteam, DialPad, and Slack. Desire to learn and adapt to additional technology necessary to improve processes and operations

Location

• Location 
  • Remote; must have access to a computer / laptop, phone and reliable internet.
  • All training will be done in our office to start with which is centrally located, and will transition to hybrid and potentially fully remote depending on performance 
  • Navi Nurses Headquarters in Phoenix, Arizona 85004
• Schedule
  • Availability for a minimum of 15-20 hours per week, including weekends.
  • Flexibility in weekly hours and days worked.
  • Flexibility to travel across Maricopa County to visit clients and nurses during their shift.

Compensation

• Role Type
  • This is a 1099 contract position. High-performing candidates may be eligible for employment after at least 6 months.
• Compensation
  • $42-$50 per hour with opportunity for performance-based bonuses, on at least a quarterly basis.
  • Opportunity for commission-based bonuses on all new clients booked from inbound client inquiries.
• Benefits

• Not applicable. This is a 1099 contract position.

Navi Nurses Hiring Process

While we have strong preferences, you do not need to match every listed expectation to apply for this position. Here at Navi Nurses, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Navi is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.