Survey Instrument Repair Technician & Operations Assistant

Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

We are growing and need to add a Survey Instrument Repair Technician & Operations Assistant to our team in Nashville. At Duncan-Parnell, we offer a unique opportunity where you'll have the chance to learn, innovate, and contribute your ideas in an environment with little to no red tape. Our people are great, our culture is vibrant, and we welcome individuals who thrive in an atmosphere of collaboration and growth.

Job Summary

The Instrument Repair Technician & Operations Assistant is responsible for performing a variety of services on customer’s optical and GNSS equipment including diagnostics, testing, repair, calibration, upgrading, and cleaning. Duties will also include assisting the Branch Manager with customer relations, order fulfillment coordination, showroom display, and inventory management.

Essential Functions and Duties

• Provide quality service that meets or exceeds our service standards
• Create and process service work orders for incoming repairs
• Perform repairs and calibrations on survey and mapping equipment
• Configuration/testing of products: unpack, calibrate, charge batteries, test basics of system to ensure successful operation by end customers
• Assist Branch personnel in maintaining survey and mapping equipment rentals in the region: Assemble necessary equipment for rental including testing for successful operation by end customers
• Collaborate with Service Manager to always stay current on updated training/authorizations
• Assist branch personnel with customer relations: invoicing problems, pricing issues, order problems, address changes, etc.
• Assist Branch Manager with new orders: checking product availability, filling orders, prepping new equipment, and checking on back-orders
• Assist Branch Personnel in receiving orders and product
• Ensure work areas are neat and maintained
• Additional duties as assigned by Service or Branch Manager

Requirements

• Prior experience or knowledge of electronics and/or survey equipment
• High school diploma or equivalent
• Experience in land surveying or in the construction industry preferred
• Occasional travel for training

Competencies

• Experience and proficiency in Window 10 Operation Systems
• Must possess good communication skills verbally and written to serve customers
• Personal accountability in the workplace
• Must be able to multitask and work well under pressure
• High attention to detail and accuracy

Other

• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.

Duncan-Parnell offers a comprehensive benefit program including:

• Medical, dental, vision, life, and long-term disability insurance
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and holidays

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.