Car Wash Asst. Manager

Position Summary:

Learns how to serve as the leader and to oversee the car wash opera tion of a specific car wash, in conjunction with the Car Wash Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies

Position Responsibilities

Provides customer service leadership/direction, in conjunction with the Car Wash Manager, for entire car wash and team of employees working in that location

• Monitors car wash activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
• Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Car Wash Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
• Trains, schedules and coaches all new and current car wash attendants to ensure car wash positions are staffed to appropriately handle Customer Service needs
• Ensures customer service is a priority by scheduling staff consistent with customer activity o Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
• Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
• Works in tandem with the Car Wash Manager to ensure Management/leadership is available to customers and employees at all times
• Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
• Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed
• Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
• Promotes an environment focused on customer service, satisfaction and car wash cleanliness
• Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Promotes car wash sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
• Motivates and coaches car wash attendants on proper upselling techniques. Reviews sales reports to ensure the car wash is on track to achieve selling point goals and promotions
• Ensures promotional signage and displays are properly updated per guidelines
• Provides training to car wash attendants regarding maintenance procedures. Ensures proper preparation, presentation and maintenance of all stock levels
• Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
• Ensures that employees are properly trained
• Follows and complies with all health and sanitation procedures and adheres to safe work practices
• Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
• Completes other duties as assigned by Management

Education Requirements:

• High School Diploma or GED

Experience Requirements:

• Previous supervisory experience preferred

• Retail experience a plus

• Completion of required training program

Skill Requirements:

• Basic Computer Skills
• Excellent communication skills and the ability to research and resolve issues
• Knowledge of retail business management practices
• Knowledge of all types of car wash equipment and related programs
• Knowledge of ways to handle customer and employee injuries, incidents and accidents
• Ability to perform repeated bending, kneeling, twisting and overhead reaching
• Ability to stand for an entire shift
• Ability to frequently lift between 5 to 20 pounds
• Ability to occasionally lift up to 50 pounds

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

Preferred Managerial Attributes:

• Exhibits strong leadership qualities and a desire to succeed

• Serves as coach to employees by modeling appropriate workplace behavior

• Interacts positively with employees by seeking input and providing appropriate feedback

• Seeks opportunities for employees to develop skills

• Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce

• Understands, actively demonstrates and promotes the principles of the customer service initiatives

• Creates excitement around monthly selling promotions in order to drive sales goals

• Empowers employees to make non-personnel related decisions in absence of immediate Manager

• Fosters a work environment where good performance is recognized and rewarded

• Demonstrates the required competencies needed to become a Car Wash Manager, and is willing and available to be promoted to any available location in the market area