Director, Patient Transportation and Observation/Sitter Services

We seek a Director of Patient Transportation and Observation/Sitter Services to join our team! This is a high-level position running two essential departments in the hospital. Candidate should be highly focused on customer satisfaction and proactive management. Willing to hire and train the right candidate.  This is your role if you are ambitious, a great communicator, and a manager with hospitality or hospital experience.  Don't miss out on this opportunity to join an exceptionable company with a track record for long-term career growth.

Position Summary:

Responsible for the effective leadership of Patient Transportation and Observation services, including but not limited to the successful management of supervisor(s), finances, client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. Responsible for the overall planning, organizing, directing, and controlling of Patient Transportation, Patient Observation, and Hospital activities. Ensures compliance with regulatory agencies and established policies and procedures.

Essential Duties and Responsibilities:

• Coordinates Patient Transportation and Observation activities and services with other departments.
• Develops and recommends department operating budget and operates within approved guidelines.
• Analyze and justify workload trends and staffing levels.
• Monitors and purchases supplies and equipment when necessary.

• Develops and promotes positive and effective customer service relations with patients, patient family members, visitors, and staff; ensures safe, comfortable, pleasant, and efficient transportation of patients.
• Able to promote sales opportunities through hosting site tours and effective Patient Transportation presentations.

• Ensures accurate and timely delivery of patients, specimens, blood, equipment, and other patient-related items; ensures maximum staff productivity.
• Can prepare, implement, measure, and report quality improvement initiatives.
• Conducts Quarterly Business Reviews.
• Continuously monitors response times and associate productivity to remain compliant with account standards.
• Conducts continuous improvement management programs, including, but not limited to, formal and informal staff observations, daily rounds, critical user surveys, and patient/family surveys.
• Ensures compliance with all regulatory agencies, including but not limited to Federal, State, Joint Commission, OSHA, and CDC.
• Selects, employs, orients, trains, develops, and terminates the employment of all levels of personnel.
• Effectively delegates appropriate tasks to supervisors, provides appropriate direction, and monitors their performance.
• Interacts daily with nursing and other support departments.
• Ensures accuracy of all appropriate records and time sheets.
• Conduct regular manager meetings with subordinates.
• Management of patient transportation add-on services such as, but not limited to, patient observation, lift, courier, valet, or shuttle, where applicable.    

Particular Knowledge, Skills, and Abilities: 

• Service/quality mentality and attitude. Practical organizational and time management skills.
• Analytical ability to interpret financial and statistical data and to distinguish trends and other factors that impact operational activity. General business acumen.
• Mental ability to provide excellent judgment for problem-solving related to the performance of associates’ coordination of activities related to Patient Transportation/Observation Services, policy enforcement, and emergency or stressful situations.
• Excellent interpersonal skills necessary to interact, motivate, and communicate professionally with a wide range of staff and hospital personnel.
• Physical ability to withstand frequent prolonged walking, standing, or sitting.
• Effective verbal, listening, presentation, and written communication skills.
• Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

Education, Training, and Experience:

Preferred 

• Bachelor’s Degree or equivalent combination of education and experience.
• Must complete and successfully pass a company-provided CPR or BLS class.

Working Conditions:

Physical Demands: The physical demands described here are representative of those that an associate must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the associate is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb, balance, and talk or hear. The employee must frequently lift and move up to 50 pounds.

Work Environment:  The work environment characteristics described here represent those associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually deafening.

 Disclaimer:  This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technical developments.