Customer Service Representative

Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. No matter what position within the organization, you'll experience tremendous professional satisfaction in an environment where they genuinely support and appreciate each other.

We are looking for a Customer Service Representative responsible for specific duties listed below.

**This role is onsite for training before becoming a hybrid role and Temp to Hire**

Your specific duties will include:

• Heavy interaction with the Company's clients and vendors.
• Managing own CRM system queue.
• Log into the CRM System daily as required by company standard operating procedure.
• Following up on outstanding issues and escalations promptly to ensure satisfactory resolution.
• Dispatching service requests and following up to ensure service completion.
• Heavy email and phone communication with clients and vendors, including corporate-level interactions.

Specific qualifications for the position include:

• Prior work experience in a client support role (professional call center environment)
• Clear written and verbal communication skills.
• Superior customer service & relationship-building skills.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.