Network Support Specialist

Cook’s Pest Control, Inc., a family-owned business, has over 300,000 customers, 1650+ employees and 37 locations. Cook’s has been servicing customer for over 90 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it’s no wonder we have been named one of the most successful Pest Control companies in the United States!

The Network Support Specialist will work alongside the Telecommunications Administrator to support the physical network and telephony infrastructure at Cook’s Pest Control.

Specific Duties Include:

• Responsible for the physical installation of network and VOIP hardware/software.
• Responsible for day-to-day network/telephony MACD requests documenting all troubleshooting processes via company ticketing system, on-site support for system turn-ups and advanced MACD procedures.
• Work directly with and submit support tickets to 3rd party service providers to resolve network related issues.
• Work with the Infrastructure Manager to create and maintain support escalation strategies related to network infrastructure and establish refresh cycles for network and telecommunications equipment.
• Gather and report network analytics to the Infrastructure Manager.
• Develop and maintain network diagrams and configuration documentation.
• Perform continual assessment of available hardware and software enhancements and requirements to facilitate continued improvements in business operations.
• Work with the Infrastructure team to design, deploy, document, and test company network and telecommunications infrastructure including data and voice network hardware and software.
• Work with the Infrastructure team to coordinate disaster recovery planning and testing of network and telecommunications infrastructure including data and voice network hardware and software.
• Provide telecommunications training and support to end-users, as required.
• Intermediate to advanced knowledge of Cisco family hardware and software products and solutions is required.
• Advanced knowledge of TCP/IP protocols is required.
• General knowledge of Apple, Linux, and Microsoft operating systems along with Cyber Security concepts is required.
• The ability to oversee and complete complex projects with minimal supervision is required.

Preferred Skills:

• Candidates possessing a current Cisco CCNA certification are preferred.
• 3+ years in designing and maintaining enterprise networks is preferred.
• Candidates possessing general Systems Administration concepts or skills are preferred.

• Travel to and from our 40+ locations across the Southeast will be required for this position.
• Must be able to lift 25 pounds, and on occasion up to 75 pounds.
• Weekend and evening work will be required at times.
• One Saturday on-call per month will be required.

Along with a great place to work, Cook’s employees enjoy:

• Competitive Pay!
• Health, Dental, Vision, Life, Disability!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off – Vacation/Sick Time + Holidays!
• Mentorship & Advancement opportunities!

* Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.