Client Care Coordinator

North Penn Animal Hospital is seeking an experienced client care coordinator to join our staff. We pride ourselves on offering high quality medicine and customer service. Our client care staff is an integral part of our client communication and education.

WHAT WE EXPECT:

• Sense of humor. We love to laugh and talk in animal voices
• Excellent communication skills
• Be adaptable, independent and friendly
• Strong team-oriented personality, drive, and have a strong attention to detail
• Passion for client education
• At least 1-3 years of veterinary experience

WHAT YOU SHOULD EXPECT:

• Teamwork: Well-trained and knowledgeable team
• Staff meetings for career development & team communication
• Encouragement for continuing education
• Take comfort knowing your career path also includes a robust health benefit plan.

ABOUT THE POSITION:

• Friendly face during client check-in and check-out process
• Communicate with clients via phone, email and text and build client relationships
• Provide knowledgeable answers to questions about products, pricing and availability
• Phone call triage
• And so much more!

The purpose of the Client Care Coordinator position is to serve as a receptionist at North Penn Animal Hospital, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and healthcare team. These service functions include, but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, account maintenance, cash processing, data entry, word processing and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.

Skills and Knowledge

• Possession of strong organizational skills.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Requires strong client service skills. Personal contacts are with animal owners affected by a variety of problems, visitor and other healthcare team members. Considerable tact ad diplomacy is required. Must accurately relay owner’s account of the medical complaint(s) for the animals(s) involved to the healthcare team members who will be involved in treating the patient(s).

Essential Functions:

• Professionally administer all phone calls – answering client inquiries in a prompt and friendly manner, scheduling appointments, recording messages.
• Requires strong communication and client service skills. Considerable tact and diplomacy is required. Ability to greet clients in a professional, hospitable manner – check clients in and out.
• Collect client fees, post and record payments, make change, process credit card transactions and run end of day and month transactions.
• Input date into computer software system.
• Open and close practice.
• Perform a variety of clerical duties, mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents.
• Ability to multi-task.
• Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.
• Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.
• The employee must be able to occasionally/frequently lift and/or move up to 50 pounds.