Customer Service Representative - State Farm Agent Team Member

Are you looking to make a positive impact in other peoples lives? Seek no further!

Amanda Simon is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

As a Customer Service Representative on our team, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Requirements: We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

• Must be able to obtain both Property & Casualty and Life & Health Licenses
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills Written, Verbal and Auditory to assist customers and coordinate with other agency team members
• Detail-Oriented Mindset
• Proactive in problem-solving
• Self-Motivated
• Experience in various computer applications, particularly Windows.

Responsibilities: We encourage each team member to bring their authentic skills and insights to work each day helping our customers.

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting

What do we offer? We offer a variety of benefits to support our team, including:

• 401K
• Health & Wellness Center- Recreational Space
• Salary & Commission/Bonus
• Paid Time Off (Vacation and Personal/Sick Days)
• Valuable Work Experience
• Free financial services consultation provided
• Growth Potential & Opportunity for Advancement within my Agency
• Agent Aspirant Program for Individuals Aspiring to Own a Business

Hours: Monday-Friday 9:00 AM 5:00 PM

Offices Located in: Russellville, KY

Compensation: $45,000-$60,000 Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

How we elevate your skills: By joining the team at Amanda Simons State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skill set, and we use intentional goal setting and team building to establish successful habits for both your career and life. Amanda Simons State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.

A message from Amanda Simon - Working with State Farm is the only job I have ever had, and the only one I ever want. I am in my "happy place" when I am helping customers build strong financial plans and helping them plan for their future retirement. Outside of work I have my amazing husband, who also works with State Farm, three teenage daughters, and an office dog!
Most people spend more time planning their vacation than they do their financial future. I am here to help! I work with teenagers trying to establish credit, to new parents saving for children's college and bigger houses/cars, to those getting ready for retirement. A strong plan involves not only protecting what you have today with life insurance, auto insurance, and homeowners insurance, but also understanding how much you need to save and how to do it. State Farm allows me to help customers with ALL of that in one place.
My team of insurance professionals and I are excited for the opportunity to help customers with their insurance and financial services to help prepare them for lifes unexpected. Were ready to help customers find the right policy for their auto insurance, homeowners insurance, renters insurance, life insurance, and more. We can also assist our Tennessee neighbors!

Surrounding cities: Russellville, Adairville, Lewisburg, Allensville, Auburn, Elkton, Olmstead, Guthrie, Sharon Grove, Clarksville, and surrounding Kentucky/ Tennessee area