Crew Production Manager

Job Title: Crew Production Manager 

Location: Seattle, WA

Employment Status: Regular, Full-time

FLSA Status: Exempt

Salary/rate range: 80-100k with bonus eligibility 

Reports to: Owners

About us:

Welcome to Seattle Tree Care, the Puget Sound's #1 tree service provider. Our dedicated team, composed of over 40 passionate professionals, is committed to preserving and enhancing the natural beauty of the Seattle areas trees. Rooted in a foundation of safety, customer care excellence, and continuous improvement, our collaborative work environment encourages innovation. Seattle Tree Care is expanding its regional presence and service offerings, presenting exciting opportunities for individuals eager to contribute to the vitality of Seattle's urban forest. Join our dynamic team, where your dedication is valued, and experience a workplace that offers competitive wages, advancement possibilities, and a supportive, growth-oriented culture.

We set ourselves above the competition by offering a superior level of customer service, creating a work environment that attracts and retains the best in the industry, and maintaining a “never stop improving” mentality. Our work is ever-evolving and dynamic, where highly driven individuals thrive among the many opportunities for promotion. A core value at STC is making sure our crews have the right tool for the job; we consistently reinvest into the business upgrading our fleet, equipment and climbing gear. Additionally, we offer generous continuing education budgets for all our team members to ensure we maintain the level of experience, education and professionalism that is our trademark. 

Job Summary:

We are looking to bring an experienced tree care professional on-board in a supervisory role as the Crew Production Manager. This position’s primary responsibility is ensuring that every day is executed to the highest standards of tree care with respect to safety and customer service. The Crew Production Manager is always focusing on, safety, production efficiency and profitability. To do this, this person will be responsible for leading, mentoring, and managing 20+ field team members and ensuring they have the tools and training necessary to continue to drive excellence at STC. 

The right candidate for this position must be self-driven, highly responsible, adaptive and have a demonstrated history of positive leadership.

Responsibilities:

• Work closely with Project Managers, field crews and office to ensure efficient project success and customer satisfaction/ retention by actively reviewing work orders and strategizing crew deployment
• Review all Work Orders within 24 hours to ensure work order accuracy, proper staffing and equipment deployment. 
• Hiring, performance reviews, training, coaching and daily management of all field personnel, including Crew Leaders, Climbers and Grounds Crew, Safety and Training Coordinator and Production Coordinator 
• Ensure proper safety protocols are being followed by all crews and that training is documented; maintain records for annual filings; conduct incident / injury audits
• Lead Safety Meetings & Trainings
• Drive Production Goals and receive bonus based on production performance
• Jobsite / project quality control through inspections and onsite trainings
• Morning Logistics oversight- ensuring that the optimal staffing and equipment is dispatched. 
• Step in to help meet production goals as needed, ex: truck driving, price checks for sales, team etc 
• Assist climbers when technical aspects of a project arise that exceed their limit or skill level; opportunity to train and help find solutions to ensure the job gets done on budget and safely
• Participation in management level planning and strategy meetings by representing the Production Department on the Leadership Team
• Report directly to STC owners with a weekly meeting cadence and regular check ins

Qualifications:

• ISA Certification or ability to obtain within 90 days of employment
• TRAQ or ability to obtain within one year of employment
• TCIA Certified Tree Care Safety Professional (CTSP) or ability to obtain within one year of employment

Requirements and Skills:  

• Minimum 5 years in a leadership position in the tree care industry (Preferred, not required)
• Extensive knowledge of safe and proper tree care; including pruning techniques, PHC/IMP, climbing & rigging systems and stump grinding
• ISA Certified Arborist (or ability to obtain within 3 months of hiring)
• Valid WA State driver’s license and clean MVR 
• CRP, EMT or WFR Certification
• CDL Class A (or ability to obtain within 3 months of hiring)
• Ability to maintain calm under pressure, and level-headed in stressful situations with clients and/or team members
• Good judgment skills; fast, safe and efficient decision-maker
• Excellent written and verbal communication skills
• Highly organized and capable of keeping good records
• Demonstrated ability to work as a liaison between different departments
• Computer proficiency, including Google email, Microsoft office suite, and ability to learn Seattle Tree Care’s CRM system
• Basic financial understanding; experience with responsibility for job profitability 
• Eagerness to learn, grow and continuously implement and improve company systems
• The ability to perform light work
• The ability to respond quickly to sounds
• The ability to move safely over uneven terrain or in confined spaces
• The ability to see and respond to dangerous situations
• The ability to work in inside environmental conditions
• The ability to reach overhead 
• The ability to keyboard
• The ability to sit or stand for extended periods of time