Orthodontic Insurance & Treatment Coordinator

Orthodontic Insurance & Treatment Coordinator

Position: Full time or Part Time

Salary: High-end compensation in the dental field, $17-27. Position will allow for lots of growth and income potential!

We are a private Orthodontic office in South Orange County dedicated to creating beautiful smiles and providing exceptional orthodontic care to our patients. Our team is committed to delivering quality service in a warm, welcoming, and family-friendly environment. We are currently seeking a highly motivated and friendly Orthodontic Insurance & Treatment Coordinator to join our team and play a crucial role in helping our patients achieve their dream smiles. This position requires excellent communication skills, attention to detail, and a genuine passion for helping others. Our office is looking for a team player who is personable and hardworking. We are particularly interested in someone who is looking to stay long-term to grow with us.

Responsibilities:

• Patient Communication: Maintain open and clear communication with patients, providing updates on their treatment progress, appointment reminders, and addressing any concerns. Greet patients and visitors with a warm and welcoming demeanor.
• Scheduling: Assist in scheduling patient appointments and coordinating with the clinical team to ensure efficient treatment timelines. Answer phones, schedule appointments, and manage patient inquiries with professionalism and efficiency.
• Patient Consultation: Conduct initial consultations with patients, explaining treatment options, financial responsibilities, and answering any questions or concerns.
• Treatment Planning: Collaborate with orthodontist to create comprehensive treatment plans for patients, including cost estimates and timelines.
• Billing and Insurance: Prepare and submit insurance claims, follow up on claims processing, and handle patient billing and payment processing.
• Financial Counseling: Work closely with patients and their families to discuss and arrange financial arrangements, payment plans, and financing options.
• Records Management: Maintain accurate patient records, including treatment plans, financial agreements, and insurance documentation.

Qualifications:

• Previous experience in a dental or medical office setting preferred. However, we are willing to train for the right candidate that is willing to learn.
• Knowledge of orthodontic terminology, procedures, and treatment options
• Proficiency in dental practice management software and Microsoft Office Suite
• Excellent organizational and multitasking abilities
• Detail-oriented with a high level of accuracy in financial and insurance-related tasks
• Ability to maintain patient confidentiality and professionalism at all times
• Positive attitude and team player mentality
• Strong communication and interpersonal skills