Harley Davidson Internet Sales Associate

Job Title: Internet Fit Specialist 

Department: Sales 

Supervisor: Sales Manager 

Summary Description 

The Internet Fit Specialist makes every customer interaction a VIP experience, whether that's through inbound calls, emails and texts. The Internet Fit Specialist will also answer customer questions and schedule appointments through the CRM.  

Duties and Responsibilities 

• Handle incoming phone/internet leads and setting appointments. 

• Follow guidelines on key metrics with Lead Response and appointment setting. 

• Follow up with internet and incoming phone calls. 

• Greet customers immediately, in a courteous and friendly manner. 

• Handle telephone transactions with an upbeat and friendly tone. 

• Answer all customer questions or commit to getting the answer promptly. 

• Perform other related duties as assigned or requested. 

Supervisory Responsibilities 

• None 

Qualifications & Job Requirements 

• Excellent listening and communication skills. 

• Strong time management skills.  

• Great problem-solving. 

• Capable of making smart decisions in a fast-paced work environment. 

• Strong work ethic and motivated by results and self-improvement. 

• A performance mindset. 

• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.  

• Must be computer literate and proficient with Microsoft Office, along with general email/internet. 

• Experience using various Google Drive applications, including Google Sheets and Google Docs, plus. 

• Ability to learn customer management relationship software (VinSolutions). 

• Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn. 

• Ability to handle confidential information responsibility required. 

• Ability to work a flexible schedule including evenings and weekends. 

• Ability to take photos of Motorcycle Inventory and post to inventory software 

• High school diploma preferred. 

Physical Demands 

• Requires the use of both hands.  

• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material. 

• Requires standing and/or walking for extended periods of time. 

Working Conditions 

• The noise level in the work environment is usually loud. 

• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. 

• Occasionally exposed to exhaust fumes or other airborne particles. 

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