Monitoring Specialist

Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be right for you!

Summit Fire Protection, a subsidiary of Summit Companies, is a premier firm in the Fire Sprinkler and Fire Life Safety industry with offices throughout the Midwest.

We are seeking a Monitoring Specialist for our Phoenix, Arizona (Tempe) location.

JOB SUMMARY: The purpose of the Monitoring Specialist is to play a key role in our company by correct data entry of customer information, review data within multiple systems, execute the monitoring agreement process, and aid Technicians with pulling historical records for onsite services.

Hours are 6 AM to 3 PM

ESSENTIAL JOB DUTIES:

• Responsible for supporting the growth of the fire alarm & security services through daily administration of monitoring data, accounts and support.
• Organize and maintain accurate data for all monitoring accounts
  • Customer’s data updated.
  • Organize and help administer the transfer of new accounts from acquisitions.
  • Audit existing data for accuracy and relevance.
• Central Stations
  • Set up and update monitoring accounts’ information in Central station and/or other internal systems.
  • Maintain relationships with central stations, in coordination with Supervisor, as assigned.
  • Ensure internal data and Central Station data are accurate.
  • Review and ensure UL System compliance, in coordination with Supervisor, as assigned.
  • As necessary, coordinate Technicians performing onsite services including access and review Central Station and/or other internal systems for record history of inquired systems.
  • Perform validation and completion of the monitoring agreement requirements in coordination with the assigned branch: ensure internal processes are followed: account set up, billing, and work assigned was performed.
• Agreements
  • Ensure execution of monitoring agreements.
  • Ensure that the agreements reflect the subsidiary accurately.
  • Facilitate non-standard agreements are reviewed by legal.
• Billing
  • Work with accounting to ensure accuracy of customer billing.
  • Ensure accuracy of cost with central stations.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or GED, required; Associate’s or Bachelor’s degree in Business, preferred; or equivalent experience (5+ years) in the Fire Protection Industry (Fire or Security)

Experience, Knowledge, Skill Requirements:

• 5 years of professional computer skills
• 5 years Fire Protection Industry experience, preferred.
• 2 years Central Station experience, preferred.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
• 3 years business intelligence systems, Timberline Sage 300 CRE, or similar ERP or CRM

Other Qualifications:

• Valid driver’s license with acceptable driving record required.
• Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements: While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment: Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.

Benefits

Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Our Core Values

PIPE

• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire Protection participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire Protection is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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